Technical Support and Customer Care Specialist - Remote Work Opportunity with Competitive Salary and Benefits

Introduction to Concentrix Concentrix is a global leader in customer engagement services, dedicated to delivering exceptional experiences for its clients and their customers. With a strong presence in the industry, we are committed to making a real impact through our work. Our team is passionate about helping small businesses succeed, and we are now looking for a talented Technical Support and Customer Care Specialist to join our dynamic team in a remote work setup. Job Overview As a Technical Support and Customer Care Specialist, you will play a vital role in assisting external users of our client's technical products or services by answering questions and solving problems involved in their use. You will be responsible for providing top-notch support to customers, troubleshooting technical issues, and ensuring that our service delivery meets contractual Key Performance Indicators (KPIs). If you have a passion for helping others, are curious, and have strong problem-solving skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software, and networking Solve problems that may be unstructured and require the use of conceptual thinking skills Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs) Listen attentively to customer needs and concerns; demonstrate empathy and build rapport Prepare complete and accurate work, including appropriately notating accounts as required Participate in activities designed to improve customer experience and business performance Ideal Candidate We are looking for an individual who is awesome at the following: A passion to help those in need; Customer Service Excellence Curious, with a desire to always learn more, including strong problem-solving skills Ability to work as a team member, as well as independently with minimal supervision Effectively communicates, both written and verbally Troubleshoot basic and routine customer issues that are technical in nature Ability to multi-task and adapt to changes quickly Dependable and flexible to rotate shifts, as needed Education Requirements A high school diploma or GED is required, and you must be at least 18 years of age to apply for this position. What We Offer At Concentrix, we offer a competitive salary starting at $14.00/hr, as well as a range of benefits, including: Casual dress attire Paid Training to teach you how to use QuickBooks and provide awesome customer support Medical, Dental, & Vision Plans available Paid Time Off (PTO) 401(k) Savings Plan Employee Referral Bonuses Career Growth Opportunities We are committed to helping our employees grow and achieve their career goals. With a range of training and development programs, you will have the opportunity to learn new skills, take on new challenges, and advance your career. Work Environment and Company Culture At Concentrix, we are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers infinite possibilities, and we are dedicated to making our clients' businesses better. Our company culture is built on a passion for delivering exceptional customer experiences, and we are looking for individuals who share this passion. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Conclusion Don't miss out on this opportunity to join a dynamic team and make a real impact in the lives of our customers. Apply now and take the first step towards a rewarding new role as a Technical Support and Customer Care Specialist. We look forward to hearing from you! Apply for this job