Technical Support Analyst (Junior)

This is a remote position. About our client: Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity. What you will be doing: Serve as the primary point of contact for customer tickets / escalations, ensuring the ITSM tool is consistently updated. Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs). Proactively follow up on support issues, liaising with the development team and delivering product fixes according to internal procedures. Maintain a good understanding of the delivered solution. Work in different business time zones and be available for on-call support 24/7. What our client is looking for: Knowledge of the telecom network environment Proven experience in documenting support plans, strategies, and cases for a complex system. Strong experience with at least one scripting language (Shell, Python, Perl) and a solid working knowledge of SQL/No-SQL databases. Working knowledge of Unix and various application configurations, with a focus on production support. Excellent verbal and written communication skills, with the ability to effectively communicate and influence stakeholders at all levels. Able to work effectively both independently and as a self-sufficient team member. Location/s: Portugal / United Kingdom Job ID: J107008 For a more comprehensive list of opportunities that we have on offer, do visit our website - Requirements Technical Support, Analyst, Junior, Telecom, Scripting, SQL, Unix, Production Support, Customer Service, Global Originally posted on Himalayas