Technical Services Specialist

Job Description Technical Service Specialist Location: United Kingdom Department: Technical Services We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation. Key Responsibilities: Diagnose and repair company products; determine if replacement is needed Complete documentation for repairs, returns, and shipments Set up and configure new equipment for production Apply Engineering Change Orders to stock Support customers by phone and email, resolving technical issues Guide users on software updates and installations Prepare and ship demo or loan equipment Support trade show setup and travel to events or customer sites Train staff and clients on product use and repair procedures Report product issues to engineering; assist in testing prototypes Requirements: Essential: Technical degree in Electronics or equivalent experience 3–5 years’ experience in electronics repair Strong problem-solving and communication skills Ability to travel occasionally across Europe Proficient in soldering (including surface-mount), using hand/power tools and test equipment Skilled in Microsoft Outlook, Word, Excel, and PowerPoint Physically able to lift up to 23 kg Desirable: Experience with PCBs, mechanical assemblies, and reading schematics Knowledge of current wiring standards Background in entertainment technology Benefits: Salary: £32,000–£37,500 (based on experience) Private health and wellness cover Retirement plan Career development and training opportunities Inclusive team environment