Technical Senior Manager of Site Reliability Engineering

About CoalfireCoalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.Position Summary We’re looking for a Technical Senior Manager of SRE to play a central role in the implementation, and maintenance of scalable, secure, and high-performing systems—ensuring our clients’ mission-critical infrastructures remain stable and resilient. If you’re driven by a desire to innovate, excel at operational excellence, and thrive in a collaborative environment, come be part of a team committed to making the world a safer place.What You'll DoAllocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needsDedicate around 30% of time to leadership duties, including mentoring junior engineers, ensuring quality deliverables, and managing escalationsAct as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfactionMonitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestonesIdentify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressedCoordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on scheduleHelp create and implement solutions that improve the practice What You'll Bring9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing.9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automationSLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processesOperational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational supportGovernance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworksTeam Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidanceRegulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditorsProject Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goalsManaged Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environmentCloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologiesTechnical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvementsSoft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trustDocumentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearlyProfessionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanorSecurity Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectivesBonus PointsConsulting Experience: Previous roles in technical consulting for external clientsHigh-Availability Environments: Exposure to 24x7 operational settings or large-scale and high-availability system supportEncryption and Hardening: Demonstrated expertise implementing SSL, PKI, FIPS 140-2, and enforcing security baselines such as CIS Benchmarks and DISA STIGFurther Cloud and Security Specialization: Additional hands-on work with container orchestration (Kubernetes), advanced threat detection, or enterprise endpoint securityWhy You’ll Want to Join UsAt Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at [email protected].

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