Technical Lead, Google Cloud Contact Center AI
Job Description:
• Design and oversee implementation of complex Dialogflow CX architectures
• Architect end-to-end integration patterns between CCAI and external systems
• Lead transition to Generative AI-driven workflows using Vertex AI
• Develop secure, scalable webhooks and middleware
• Optimize Speech-to-Text and Text-to-Speech configurations
• Implement Agent Assist modules for real-time suggestions
• Analyze conversation logs and establish CI/CD pipelines
• Mentor junior AI developers and provide technical coaching
Requirements:
• 8+ years in Software Engineering or Cloud Architecture
• 3-5 years focused on Google CCAI
• Deep expertise in Google Cloud AI stack
• Proficiency in Python, Node.js, or Java
• Strong understanding of conversational design
• Experience with REST APIs, gRPC, Webhooks, OAuth, JWT
• Google Cloud Professional Machine Learning Engineer preferred
• Google Cloud Professional Cloud Architect preferred
Benefits:
• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.
Apply Now
Apply Now
• Design and oversee implementation of complex Dialogflow CX architectures
• Architect end-to-end integration patterns between CCAI and external systems
• Lead transition to Generative AI-driven workflows using Vertex AI
• Develop secure, scalable webhooks and middleware
• Optimize Speech-to-Text and Text-to-Speech configurations
• Implement Agent Assist modules for real-time suggestions
• Analyze conversation logs and establish CI/CD pipelines
• Mentor junior AI developers and provide technical coaching
Requirements:
• 8+ years in Software Engineering or Cloud Architecture
• 3-5 years focused on Google CCAI
• Deep expertise in Google Cloud AI stack
• Proficiency in Python, Node.js, or Java
• Strong understanding of conversational design
• Experience with REST APIs, gRPC, Webhooks, OAuth, JWT
• Google Cloud Professional Machine Learning Engineer preferred
• Google Cloud Professional Cloud Architect preferred
Benefits:
• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.
Apply Now
Apply Now