Technical Delivery Lead | Remote, USA

The Technical Account Managers will perform recurring client business review sessions to articulate and represent Optiv Cyber Operations service delivery to the client, and how this delivery meets outcomes agreed to contractually and the client's needs. Technical Account Managers will be the ingestion point for client escalations and concerns and will support the Director of Client Engagement in the technical remediation of client escalations for the client's they are assigned to. Therefore, a strong command of cyber operations technical and procedural concepts with an in-depth understanding of relevant frameworks, compliance, and regulatory requirements. The Technical Account Manager leads and directs multiple, technical engagements across one or more clients under limited supervision. The Technical Account Manager manages strategic technical engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of progress and status, and managing issues to resolution. Technical Account Managers are responsible for the oversight and delivery of tailored outcomes to meet client needs over the contract life-cycle (Assessment, Design, Implementation, Operation, Optimization). Technical Account Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes. Finally, the Technical Account Manager will own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv Technical Teams at the direction of the Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues. In addition, the Technical Account Manager believes and lives the Cyber Operations guiding principles: Deliver quality security outcomes. Drive efficient and timely operations. Actualize continual improvement and innovation. Protect the customer.How you'll make an impactActively participate in a 24x7 delivery team, which may include on-call and weekend workAccount management Lifecycle ManagementConduct Business Review Sessions with clientsClient Risk KRI development and reportingClient Satisfaction KPI development and reportingThoroughly understand the clients ongoing security needs and assist the Cyber Operations service delivery teams to cover all client operational and strategic meetingsCommunicateWith stakeholders on project performance and project issues.Conduct and coordinate meetings and provide project update summariesClient concerns, questions and conflicts to sales and service delivery teams.Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.Clearly set expectations in order to align the stakeholders and team membersMentor junior members of the teamWhat we're looking forBachelor's Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study required4-7 years related experience and/or training; or equivalent combination of education and experience Preferred4-7 years experience in a technical role as an engineer, analyst, architect, integrator, etc. Required4-7 years experience in a customer facing project/program delivery leadership role within a professional services or consulting organization Required2-4 years experience with cloud providers; AWS, GCP, Azure, etc. Required2-4 years experience with virtualization and or containerization RequiredUnderstanding of common project management approaches (PMI, PRINCE, SCRUM, AGILE, SAFE)Demonstrated understanding of multiple Cyber Operations functional areas; threat analysis, intelligence operations, SIEM, security technology management, identity, risk and threat assessment, etc.Demonstrated understanding of multiple cyber security platforms; SIEM, firewall, UTM, IDPS, Endpoint Security, vulnerability scanning, identity solutions, etc.Delivery & Performance Management.Escalation Management – Negotiation and Conflict ResolutionExecutive Reporting and PresentationExcellent written and verbal communication skillsProven problem identification and resolution strategiesProven ability to take proactive steps to protect Optiv and the client from issues and risksProven approach to proactively monitor and report on timelines and deliverablesAbility to build and develop relationships with internal and external stakeholdersDemonstrated understanding of Information Security required.Demonstrated understanding of the NIST CSF, MITRE ATT&CK framework, CARTA, ISO, PCI, SOC 2, etc.Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long term-basis.Experience interfacing with both clients and partners.Excellent written and verbal communication, time management and organizational skillsSuperior problem-solving skillsAbility to work as a team player, with strong interpersonal and communication skillsAdept in planning, leading change management, working in a fast-paced environment, and multi-tasking skillsSEC+, GSEC, GCIA, GCIH, CISSP and/or CISM PreferredWhat you can expect from OptivA company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.Work/life balanceProfessional training resourcesCreative problem-solving and the ability to tackle unique, complex projectsVolunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.The ability and technology necessary to productively work remotely/from home (where applicable)EEO StatementOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.Originally posted on Himalayas

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