Technical Customer Success Manager (Cloud Infrastructure)

Technical Customer Success Manager (Cloud Infrastructure) – Remote (Europe)IntroAt Humanitec, we’re on a mission to make life easier for developers by helping organizations build world-class Internal Developer Platforms (IDPs). Our Platform Orchestrator is already shaping how engineering teams deliver software, and we’re looking for someone who wants to be part of that journey.This isn’t your typical “support” role. As a Technical Customer Success Manager, you’ll be solving real infrastructure problems, guiding engineering teams, and shaping how customers adopt our technology. If you like rolling up your sleeves, diving into Kubernetes clusters, and being the person customers trust when things get tricky, you’ll feel right at home here.About HumanitecWe’re pioneers in platform engineering, helping enterprise organizations unlock developer productivity at scale. Our team is distributed across the globe, fully remote, and united by a culture of transparency, autonomy, and collaboration.What you’ll be doing:Acting as the go-to person for technical questions from customers and prospects.Troubleshooting and resolving issues hands-on. You’re not just escalating, you’re solving.Spotting patterns in customer challenges and improving processes (better documentation, tools, workflows).Feeding customer insights and recurring needs back into the Product team to shape our roadmap.Partnering closely with Sales, Product, and Engineering to make sure customers get the most out of our Platform Orchestrator.Sharing your infrastructure know-how and advocating for best practices around Kubernetes, Terraform, and modern cloud-native tooling.What we’re looking for:Great communication skills and genuine enjoyment in working with customers.A solid technical foundation in software or infrastructure (Terraform, Kubernetes, IaC). You don’t need to be a guru, but you should be confident jumping into technical detail.Strong problem-solving and debugging skills.The ability to juggle multiple requests without losing track of the details.A proactive, self-driven mindset. You like owning problems and seeing them through.It would be a plus if you have:Experience in Platform Engineering, IDPs, or the broader cloud-native ecosystem.Previous customer-facing technical experience.Why you’ll enjoy working with us:Work at the forefront of Platform Engineering with enterprise customers.Fully remote, with the flexibility to work from anywhere in Europe.A role where your work directly shapes how our customers succeed.A collaborative culture that values transparency and inclusion.The chance to work hands-on with cutting-edge tools and define best practices in the industry.

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