Technical Customer Service Associate – Bilingual, English and Spanish
Job Description:
• Advise end users on best practices when using Veeva’s content management software
• Identify and resolve client issues associated with Veeva’s content management software
• Build strong professional relationships with all users of Veeva’s content management software
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to role
Requirements:
• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, Power Point)
• Proficiency in Spanish
• Excellent verbal and written communication skills in English and Spanish.
Benefits:
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Advise end users on best practices when using Veeva’s content management software
• Identify and resolve client issues associated with Veeva’s content management software
• Build strong professional relationships with all users of Veeva’s content management software
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to role
Requirements:
• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, Power Point)
• Proficiency in Spanish
• Excellent verbal and written communication skills in English and Spanish.
Benefits:
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program