Technical Assistance Center Manager

Remote Full-time
Description:
• Lead the Customer Support team to provide TAC support in voice over IP Telephony
• Resolve network issues: Both LAN and WAN
• Assist with Government provided services and applications
• Help with user PC or Laptop issues
• Test any proposed new software.

Requirements:
• Seven (7) years’ experience managing IT professionals
• Six (6) years’ experience supporting Windows Server production environment
• Six (6) years’ experience managing and supporting a complex call center system
• At least seven (7) years’ experience in a customer support organization, dealing directly with the customers.
• At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment.
• Experience supporting IP based physical security systems.

Benefits:
• Competitive pay
• Comprehensive health insurance
• Dental and vision insurance
• Paid life insurance
• Paid time off
• 11 paid holidays
• Bonuses
• Tuition reimbursement
• Unlimited training
• Opportunity to work in a collaborative, flexible, innovative environment!



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