Tech Service Desk Agent - Salt Lake City
Unisys is a company that provides technology services and solutions. They are seeking a Tech Service Desk Agent to answer moderately complex questions and support hardware, software, and user administration issues while escalating complex problems as necessary.ResponsibilitiesAnswers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requestsRequests handled include support of hardware, software, client and COTS applications as well as network and user administrationEscalates complex problems to other resolver teams or vendorsUtilizes problem solving and analytical skills to effectively resolve challenging incidentsSupports L1 agents in ongoing day to day questions related to client incidents, requests and queriesSkillsHigh School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 1-2 years' experience in area of responsibilityMust be willing to commute 3 days a week onsiteApplicant should be eligible for any required authorizations from the U.S. GovernmentCompany OverviewUnisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves It was founded in 1986, and is headquartered in Blue Bell, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.unisys.com.
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