Team Lead / Ops Manager - Real Estate Cold Calling/Texting Team (Remote - US Hours)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM US Central Time About the Role: We're seeking an experienced Operations Manager to oversee our overseas Land Intake Manager (LIM) team focused on cold calling and texting for real estate LAND acquisitions. This is a hands-on role where you'll train, monitor, and drive performance for our outbound Land Intake Managers team while ensuring operational excellence. GoldSoil Inc. is a leading land wholesale and investment company in the USA, specializing in the niche market of land acquisition, sales, financing, and subdivision. We dominate the retail land buyer space, providing exceptional opportunities for individuals and families seeking to own land. Founded in 2018, we've been on a steady growth trajectory ever since, with ambitious plans to establish operations in all 50 states by 2030. EXCLUSIVE PERK - World-Class Sales Training: As part of our team, you'll receive ongoing training and coaching from the industry's top sales trainers through live sales calls multiple times per week. This isn't just a job - it's an opportunity to master your craft while learning from the best in the business. The sales strategies and techniques you'll learn here are valued at thousands of dollars in the training market, and you'll get them as part of your role with us! Key Responsibilities: Daily Training & Development (30%) Conduct daily role-playing sessions with team members Develop and practice objection handling techniques Provide real-time coaching on live calls Create a culture of continuous improvement Quality Assurance & Compliance (30%) Monitor Launch Control for text response time compliance Audit team adherence to SLAs and escalate violations Ensure quality standards are met across all customer interactions Track daily activity metrics and report discrepancies Campaign Coordination (20%) Partner with data team to launch daily campaigns each morning Ensure campaign lists are properly distributed to team members Verify campaign execution and troubleshoot any issues Maintain campaign schedule and communicate updates Performance Management (10%) Track team performance against established KPIs Identify performance gaps and create action plans Prepare daily/weekly performance reports for US management Escalate operational issues and propose solutions Conduct performance conversations with underperforming team members Must-Haves: 3+ years managing cold calling or inside sales teams Fluent English (written and spoken) - must be comfortable communicating with US management Experience training and developing sales representatives Proven track record of teams achieving KPI targets Comfortable working independently with minimal supervision Reliable internet connection and quiet home office space Available to work 8 AM - 5 PM US Central Time Highly Preferred: Experience in US real estate wholesaling or land acquisitions Background managing remote/distributed teams Experience with CRM systems (Launch Control, Podio, or similar) Previous experience working for US companies Knowledge of US real estate terminology and processes What We Offer: Competitive USD salary paid monthly Performance-based bonuses tied to team KPIs 100% remote position US holidays off Opportunity to grow with a largest land real estate investment company Direct exposure to US management and business practices Sales training from world class sales trainers Is this you? You're a natural leader who loves developing others. You've "carried the bag" yourself in sales and understand the challenges of cold calling. You're organized, detail-oriented, and comfortable enforcing standards while maintaining team morale. You thrive in fast-paced environments and can juggle multiple priorities without dropping the ball. Apply tot his job