Team Lead of HHA Recruiting (Jamaica, NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of LHCSA Recruitingfor our LHCSA team. This is a hybrid position with a commute of 2-3 days per week to our office in Queens/Jamaica, NY. Department & Position Overview: The Recruitment Team Lead is responsible for supporting the recruitment team in achieving performance goals by providing daily guidance, oversight, and coaching. This role ensures the team is aligned with recruitment best practices, drives urgency in case movement, and maintains quality and compliance standards in completed documents. The Lead plays a pivotal role in mentoring recruiters, identifying process gaps, and helping drive initiatives that accelerate caregiver onboarding. Responsibilities and Scope: Operations Monitor recruitment workflows and workloads, providing daily support and guidance to a team of LHCSA recruiters, acting as the Subject Matter Expert (SME) of the department by assisting with: Managing recruiters' execution of full-cycle recruitment for already certified and new certified Home Health Aides (HHAs) and Personal Care Aides (PCAs). Monitor recruiters guiding candidates through each step of the hiring process including the interview and offer stages as well as completion of all required new hire and onboarding documentation (e.g., I-9, background checks, caregiver agreements). Manage final case audit which includes verification of ID(s), training certificates, and medical documentation to ensure all onboarding requirements are met. Monitor submission of candidates for fingerprinting; tracking results and following up on clearance status. Schedule New Hire Orientation Sessions Ensure compliance with New York State Department of Health (DOH) requirements and internal policy standards. Maintain accurate and timely candidate records in the company Applicant Tracking System (ATS). Act as the first point of contact for escalations, effectively resolving conflicts. Partner with leadership to analyze performance reports, identify trends, and execute strategies to improve conversion and case handling time. Implement processes to enhance team efficiency and collaboration, ensuring alignment with organizational goals and follow up on aging or stalled cases. Serve as a backup for the Office Manager, including responsibilities such as check-in, accepting deliveries, and managing front desk walk-in inquiries or escalations. Leadership Manage team capacity, resources, and workload distribution while maintaining high performance and morale; ensuring clarity in expectations and performance metrics. Develop team by partaking in talent assessments, performance management, hiring, and working with training team to create effective onboarding program(s) and reinforce best practices among the team. Conduct weekly huddles and one-on-ones with team members to align goals, provide feedback, and support; fostering a collaborative environment that emphasizes ownership, accountability and continuous improvement. Review and approve timecards and time off requests in accordance with company policy. Handle employee relations escalations in partnership with the People Business Partner team. Reporting Oversee maintenance and updates to dashboards, ensuring all operational goals are met. Tracking of schedule adherence and clean data in our Workforce Operating System via Verint. Conduct and track quality assurance call audits. Ideal Candidate Will Possess: 2+ years of recruiting supervision or management experience, preferably in the home care, home health, or staffing operations sectors. 3+ years of experience with call center operations management, ideally of a hybrid or remote workforce. Experience with high-volume recruitment environments, particularly in healthcare or home care settings. A proven hands-on leader and subject matter expert, who has a passion for fostering a work environment that supports individual growth and connectedness; with the capability to effectively prioritize operational needs. Ability to effectively evaluate operations, providing critical analysis of systems and processes, as they relate to the department and the organization. Demonstrated success driving operational excellence by setting, achieving and measuring targeted outcomes, in a remote call center environment. A high level of adaptability and experience leading change management, in a fast-paced environment, presenting a high degree of autonomy, ambiguity, and accountability. Strong proficiency in developing and formalizing policies and procedures. Excellent verbal and written communication, with the ability to effectively cascade information across diverse target demographics internally and externally. Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers). Bilingual proficiency is a plus. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $26.00 and $30.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.Compensation Range$26—$30 USD

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