Systems Support Engineer
Join our IT Support team Would you like to support users and keep systems running smoothly? Join our IT Support team This IT Engineering team provides 24/5 support for applications using modern technology, aiding internal business functions. Collaboration occurs with various teams and units to ensure application support and services delivery. Partner with the best As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT application needs. Troubleshoot issues, guide the team, and deliver effective resolutions. As a Systems Support Engineer, you will be responsible for: Providing support and mentorship for SAAS/Linux/on-prem application engineers within the team. Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems. Understanding architecture, establishing processes, and undefined technical issues on on-premises and cloud applications. Obtaining certification in Azure demonstrates expertise in cloud computing, validating skills for designing, deploying, and managing scalable, secure solutions. Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes. Do what you love To be successful in this role you will: Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields. Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure openAI service architectures. Support Anthropic Claude or similar large language models effectively through relevant experience. Understand LLM lifecycle management, token monitoring, and implementing rate-limiting strategies effectively for optimal system performance and resource allocation. Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, Python. Exhibit availability, responsive mindset, demonstrate communication, collaboration skills, and build trusting relationships effectively. Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!