Systems Operations Manager

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. What You'll Do Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems Monitor and improve CRM data quality, enrichment processes, and duplicate prevention Support sales team workflows, lead routing, account assignment, and pipeline management Configure and maintain sales engagement tools, sequencing logic, and activity tracking Troubleshoot system issues, user errors, and integration failures Build and maintain reports, dashboards, and KPI tracking for leadership Document system processes, policies, and best practices Train users and provide ongoing support across business teams What You Have 3+ years of experience administering business systems or sales operations platforms Strong experience with Salesforce administration and Salesforce CPQ Experience with ZoomInfo and Outreach Familiarity with sales workflows, lead generation, account management, and pipeline processes Strong understanding of integrations, APIs, and data hygiene best practices Ability to build reports and dashboards for business analysis Strong troubleshooting and problem-solving skills Excellent communication and documentation abilities Nice To Have Experience with sales automation and enrichment tools Familiarity with RevOps processes SQL, reporting, or data analysis experience Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.