System Specialist
YOU MAY BE OUR NEW
System Specialist
Travel: 75%
Compensation: $70-$80K
This position is to plan, coordinate and execute installations, preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. The incumbent will possess excellent customer relations skills and must be qualified to do mechanical adjustments, trouble shoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.
Key Responsibilities:
⢠Implement and manage activities of installation, maintenance, troubleshooting, repair and production support as assigned by manager
⢠Provide superior service reports to management and customers..
⢠Travel to customer locations as required by manager.
⢠Plan, coordinate and execute planned new system installations, major maintenance and special service project activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
⢠Provide remote support to customer via the technical support hot line.
⢠Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
⢠Conduct systematic root cause analysis of problems to ensure permanent resolution. Be point of escalation for service organization to Global support and escalate with a proper problem description and documentation when root causes are not identified.
⢠Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
⢠Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
⢠Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements.
You bring these skills, experience & education
Bachelorâs degree in engineering, business administration, management, or a related field.
We offer
⢠Day 1 Benefits Enrollment for you and your qualified dependents
⢠Vacation and Paid Holidays
⢠Retirement 401K Matching
⢠Employee Assistance Program
⢠Identity Theft Protection Plan
⢠Performance Bonus
⢠And more...
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organizationâs goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizationâs goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is âyesâ, come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but itâs the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
Apply Now
Apply Now
System Specialist
Travel: 75%
Compensation: $70-$80K
This position is to plan, coordinate and execute installations, preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. The incumbent will possess excellent customer relations skills and must be qualified to do mechanical adjustments, trouble shoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.
Key Responsibilities:
⢠Implement and manage activities of installation, maintenance, troubleshooting, repair and production support as assigned by manager
⢠Provide superior service reports to management and customers..
⢠Travel to customer locations as required by manager.
⢠Plan, coordinate and execute planned new system installations, major maintenance and special service project activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
⢠Provide remote support to customer via the technical support hot line.
⢠Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
⢠Conduct systematic root cause analysis of problems to ensure permanent resolution. Be point of escalation for service organization to Global support and escalate with a proper problem description and documentation when root causes are not identified.
⢠Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
⢠Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
⢠Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements.
You bring these skills, experience & education
Bachelorâs degree in engineering, business administration, management, or a related field.
We offer
⢠Day 1 Benefits Enrollment for you and your qualified dependents
⢠Vacation and Paid Holidays
⢠Retirement 401K Matching
⢠Employee Assistance Program
⢠Identity Theft Protection Plan
⢠Performance Bonus
⢠And more...
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organizationâs goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizationâs goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is âyesâ, come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but itâs the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
Apply Now
Apply Now