System Engineer I

OpenTable is an industry leader in the restaurant technology space, committed to helping restaurants thrive. The Systems Engineer I will focus on IT Operations Management and IT Service Management, building workflows, administering tools, and ensuring operational excellence within the Corporate IT team. Responsibilities Build, maintain, and iterate on Freshservice ticket automations, notification templates, and support workflows (including Service Desk and Knowledge Base) to reduce handle time and improve deflection Administer and support Google Workspace (groups, OUs, licensing, Drive/Chrome configuration), ensuring reliable day‑to‑day operations and adherence to configuration standards Support and configure Slack and Zoom (including Zoom Rooms/webinar and related integrations), partnering with security and brand teams on compliance and approval procedures Contribute to clean, up‑to‑date support knowledge (solutions/KB) and service metadata to improve ticket deflection and team consistency Collaborate with ITSM/IAM on onboarding/offboarding and birthright access automations; integrate service desk workflows with identity lifecycle and downstream APIs where appropriate Track and improve ticket metrics/SLAs, implement reporting, and use data to drive incremental process and automation improvements Participate in the ticket queue for escalations and contribute to regular scrum delivery Skills Demonstrated experience with workflow building and automation in service desk platforms and identity provider platforms (Okta, Google Workspace and Freshservice preferred; comparable tools considered) Hands‑on Google Workspace Admin experience (groups, OUs, policy/config, licensing) supporting a global user base Practical familiarity with Slack and Zoom administration in an enterprise setting (policies, integrations, room/webinar basics) Intermediate scripting or automation skills (e.g., Python, PowerShell, or shell), plus comfort working with APIs and webhooks to connect tools and reduce manual work Strong customer focus, clear written communication, and the ability to follow well‑defined procedures while escalating edge cases appropriately—consistent with System Engineer I expectations Familiarity with AI-driven tools and technologies, including AI-based automations, chatbots and intelligent workflows, to enhance operational efficiency and end-user support Experience with Okta (admin, policy basics) and Okta Workflows to support lifecycle and access automations alongside IAM Experience with Entra IDP (admin, policy, app registration basics) and conditional access policies to support lifecycle and access automations alongside IAM Familiarity with Atlassian Access governance and SaaS SSO patterns Experience with Google Cloud Platform (IAM administration, policy and governance) Exposure to asset logistics, ticket SLAs/reporting, and knowledge lifecycle processes Benefits Work from (almost) anywhere for up to 20 days per year Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups 20 days of paid time off Private health and dental insurance Life and Disability insurance Company Overview OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings. It was founded in 1998, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is