System Analyst Senior [CRM Core]
CRM Core team is responsible for development and improvement of our CRM and its main functionality. Our CRM is a platform that powers agent workspaces by assigning call and chat tasks. The platform is utilized by agents across Customer Service, Telesales, Collections, Anti-Fraud, and other business units.
We operate at a massive scale, processing millions of tasks every single day. We are looking for a System Analyst who thrives on complexity, loves structured data, and wants to build the architecture that keeps our operations running flawlessly.
Challenges that await you:
Process Enhancement: Identify opportunities for process improvement and automation, and lead initiatives to implement these enhancements
Documentation & Reporting: Create and maintain comprehensive system documentation, and provide regular reports on system performance and improvements
System Analysis & Optimization: Analyze, optimize, and maintain the CRM system to ensure they are operating at peak efficiency and reliability
Requirement Gathering: Collaborate with stakeholders to gather and translate business requirements into technical solutions
Troubleshooting & Support: Diagnose and resolve system issues promptly, ensuring minimal disruption to card authorization processes
What makes you a great fit:
x5+ years of experience as System Analyst
Experience with designing API, architecture, data model and business processes
UML/BPMN experienced
Ability to analyze business needs and create clear specification for developers
Strong proficiency in both relational and NoSQL databases to design scalable data models for high-load environments
Hands-on experience with message brokers such as Kafka
REST/gRPC models knowledge
Experience designing complex scalable services with high load and high availability
Proficiency in data analysis and SQL
B1 or higher English level for effective communication with an international team
Your bonus skills:
Experience in designing REST and gRPC models, as well as proficiency in crafting API architecture, data models, and business processes
Experience with Git
Practical experience with Go services and gRPC integrations
Bachelor’s degree in Computer Science, Information Technology, or a related field
Previous experience in designing CRM solutions
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Cyprus, Serbia, or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave
Apply Now
We operate at a massive scale, processing millions of tasks every single day. We are looking for a System Analyst who thrives on complexity, loves structured data, and wants to build the architecture that keeps our operations running flawlessly.
Challenges that await you:
Process Enhancement: Identify opportunities for process improvement and automation, and lead initiatives to implement these enhancements
Documentation & Reporting: Create and maintain comprehensive system documentation, and provide regular reports on system performance and improvements
System Analysis & Optimization: Analyze, optimize, and maintain the CRM system to ensure they are operating at peak efficiency and reliability
Requirement Gathering: Collaborate with stakeholders to gather and translate business requirements into technical solutions
Troubleshooting & Support: Diagnose and resolve system issues promptly, ensuring minimal disruption to card authorization processes
What makes you a great fit:
x5+ years of experience as System Analyst
Experience with designing API, architecture, data model and business processes
UML/BPMN experienced
Ability to analyze business needs and create clear specification for developers
Strong proficiency in both relational and NoSQL databases to design scalable data models for high-load environments
Hands-on experience with message brokers such as Kafka
REST/gRPC models knowledge
Experience designing complex scalable services with high load and high availability
Proficiency in data analysis and SQL
B1 or higher English level for effective communication with an international team
Your bonus skills:
Experience in designing REST and gRPC models, as well as proficiency in crafting API architecture, data models, and business processes
Experience with Git
Practical experience with Go services and gRPC integrations
Bachelor’s degree in Computer Science, Information Technology, or a related field
Previous experience in designing CRM solutions
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Cyprus, Serbia, or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave
Apply Now