System Administrator I – Practice IT
Job Description:
• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals
• Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems
• Monitor system performance and ensure the availability and reliability of all IT systems
• Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.
• Provide technical support to end-users, including remote support
• Assist with IT projects and initiatives as needed
• Stay up-to-date with emerging trends and technologies in the field of IT
• Participate in an on-call rotation for after-hours support and incident response
Requirements:
• 3+ years of professional experience working in an IT role
• Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs
• Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace
• Experience with Windows operating systems and hardware
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Benefits:
• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off
• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals
• Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems
• Monitor system performance and ensure the availability and reliability of all IT systems
• Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.
• Provide technical support to end-users, including remote support
• Assist with IT projects and initiatives as needed
• Stay up-to-date with emerging trends and technologies in the field of IT
• Participate in an on-call rotation for after-hours support and incident response
Requirements:
• 3+ years of professional experience working in an IT role
• Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs
• Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace
• Experience with Windows operating systems and hardware
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Benefits:
• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off