Sys Admin 1 - Tier 2 - Remote Operations - 1st Shift
LOCATION: Annapolis Junction, MD | Wed-Sun 4am-12pm DUTIES AND RESPONSIBILITIES • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. • May coach and provide guidance to less-experienced professionals. • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. REQUIREMENTS TS/SCI CLEARANCE WITH FS POLY IS REQUIRED IAT Level 1 Education: HS/GED w/15 years of experience Bachelors' w/10 years of experience IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE Mandatory Skill: Hardware Installation Remote Assistance Remote Desktop Salary: The likely salary range is up to $105k. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0222 #CJ Apply tot his job