Sylvester Electric, Inc - Dispatcher - Tewksbury, MA
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Job title: Dispatcher
Company: Sylvester Electric, Inc
[adinserter block="1"]
Job description: Job Summary:
The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.
Essential Duties and Responsibilities:
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the clients convenience.
Share responsibility to ensure that all technicians arrive at their designated appointments on time.
Minimum Qualifications:
High school diploma/GED required
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work as part of a team
Telephone etiquette and working knowledge of email systems
Benefits:
Health, Dental and Vision Insurance
Life Insurance
401k with 2% matching
Paid Holidays
Paid Time Off
PM20
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PI186442839
[adinserter block="1"]
Expected salary:
Location: Tewksbury, MA
[adinserter block="1"]
Apply for the job now!
[adinserter block="1"]
Apply Now
Job title: Dispatcher
Company: Sylvester Electric, Inc
[adinserter block="1"]
Job description: Job Summary:
The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.
Essential Duties and Responsibilities:
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the clients convenience.
Share responsibility to ensure that all technicians arrive at their designated appointments on time.
Minimum Qualifications:
High school diploma/GED required
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work as part of a team
Telephone etiquette and working knowledge of email systems
Benefits:
Health, Dental and Vision Insurance
Life Insurance
401k with 2% matching
Paid Holidays
Paid Time Off
PM20
Powered by JazzHR
PI186442839
[adinserter block="1"]
Expected salary:
Location: Tewksbury, MA
[adinserter block="1"]
Apply for the job now!
[adinserter block="1"]
Apply Now