Support Specialist - Late Night International
Description:
Troubleshoot technical problems with clients by phone and via Zendesk.
Apply technical expertise to quickly resolve simple and complex problems.
Create FAQs or other documentation for problem-solving.
Collaborate with the team to document and/or resolve product issues.
Maintain excellent customer communication and follow up throughout the troubleshooting process.
Provide detailed documentation of reported product issues and resolutions.
Deliver constructive product feedback as it is received from customers.
Suggest ways in which UltraLinq can improve the overall customer experience.
Minimum 1 year experience in a customer-facing telephone support role.
Work or education-related experience which required the ability to think critically in order to solve problems.
A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
Outstanding verbal and written customer-facing communication skills.
Demonstrated aptitude for troubleshooting and diagnosing technical problems.
Must be customer-oriented and provide exceptional customer service to clients.
Strong attention to detail, time management, and organizational ability.
Able to work independently within defined processes and procedures.
A passion for healthcare is a strong plus!
Requirements:
Candidate must be interested in shifts between 8 PM and 8 AM EST.
Candidates must be a quick and flexible thinker and eager to learn as much as they can.
Candidates must apply their technical expertise to quickly resolve both simple and complex problems.
Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation.
Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems.
Candidate must be customer-oriented and provide exceptional customer service to clients.
Candidate must have strong attention to detail, time management, and organizational ability.
Benefits:
Health insurance offerings
401K offerings
Pre-tax commuter benefits
Flexible vacation policy
Vacation incentive
Competitive base salary and commission structure for sales roles
Apply Now
Troubleshoot technical problems with clients by phone and via Zendesk.
Apply technical expertise to quickly resolve simple and complex problems.
Create FAQs or other documentation for problem-solving.
Collaborate with the team to document and/or resolve product issues.
Maintain excellent customer communication and follow up throughout the troubleshooting process.
Provide detailed documentation of reported product issues and resolutions.
Deliver constructive product feedback as it is received from customers.
Suggest ways in which UltraLinq can improve the overall customer experience.
Minimum 1 year experience in a customer-facing telephone support role.
Work or education-related experience which required the ability to think critically in order to solve problems.
A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
Outstanding verbal and written customer-facing communication skills.
Demonstrated aptitude for troubleshooting and diagnosing technical problems.
Must be customer-oriented and provide exceptional customer service to clients.
Strong attention to detail, time management, and organizational ability.
Able to work independently within defined processes and procedures.
A passion for healthcare is a strong plus!
Requirements:
Candidate must be interested in shifts between 8 PM and 8 AM EST.
Candidates must be a quick and flexible thinker and eager to learn as much as they can.
Candidates must apply their technical expertise to quickly resolve both simple and complex problems.
Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation.
Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems.
Candidate must be customer-oriented and provide exceptional customer service to clients.
Candidate must have strong attention to detail, time management, and organizational ability.
Benefits:
Health insurance offerings
401K offerings
Pre-tax commuter benefits
Flexible vacation policy
Vacation incentive
Competitive base salary and commission structure for sales roles
Apply Now