Support Specialist | DX

Atlassian is a company that empowers teams globally with their software solutions. They are seeking a Support Specialist to assist customers with technical issues related to their DX platform and survey tools, providing advocacy and troubleshooting support while collaborating with engineering and customer experience teams.ResponsibilitiesServe as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quicklyAssist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teamsInvestigate and resolve unexpected product behaviors, escalating when necessary to Engineering or ProductCommunicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video callsDocument support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resourcesSkills0–2+ years of customer-facing technical support or solutions engineering experienceFamiliarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etcUnderstanding of APIs and how systems connect via webhooks or tokensComfort troubleshooting and explaining technical concepts to both technical and non-technical usersFamiliarity with authentication concepts (OAuth, SAML, token-based auth)BenefitsHealth and wellbeing resourcesPaid volunteer daysCompany OverviewAtlassian is a software company that offers proprietary software products for teamwork, project management, and software development. It was founded in 2002, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 10001+ employees. Its website is https://www.atlassian.com.Company H1B SponsorshipAtlassian has a track record of offering H1B sponsorships, with 351 in 2025, 184 in 2024, 190 in 2023, 259 in 2022, 156 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job