Support Specialist, Chat
Description:
Remote inbound customer service role focused on communication between SimpleTire and customers
Respond to all inbound sales leads from both current and potential customers
Make outbound contacts to identify opportunities to increase tire sale revenues
Meet or exceed individual and department KPIs and performance goals
Listen and learn products to become a subject matter expert
Effectively manage changes related to promotional offerings, new products, and systems
Handle inbound live chat sessions from customers
Verify customer account and order information
Respond to client questions with correct grammar and complete information
Process online orders, returns, and adjustments
Track deliveries, installation, inventory, and pricing
Manage customer issues ensuring 100% customer satisfaction
Maintain positive relationships post-order to gauge satisfaction
Requirements:
Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required
Experience with inbound and outbound product and service sales
Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center
High school diploma/GED required, associates/bachelors degree or equivalent experience preferred
Must have experience in helping customers and providing customer service
Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts
Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums
Demonstrates technical savvy and ability to learn and navigate computer
Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges
Bilingual - ability to fluently speak and write in Spanish is a bonus
Prior experience in tire or automotive industry is a bonus
Prior experience working in a remote environment is a bonus
Benefits
Apply Now
Remote inbound customer service role focused on communication between SimpleTire and customers
Respond to all inbound sales leads from both current and potential customers
Make outbound contacts to identify opportunities to increase tire sale revenues
Meet or exceed individual and department KPIs and performance goals
Listen and learn products to become a subject matter expert
Effectively manage changes related to promotional offerings, new products, and systems
Handle inbound live chat sessions from customers
Verify customer account and order information
Respond to client questions with correct grammar and complete information
Process online orders, returns, and adjustments
Track deliveries, installation, inventory, and pricing
Manage customer issues ensuring 100% customer satisfaction
Maintain positive relationships post-order to gauge satisfaction
Requirements:
Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required
Experience with inbound and outbound product and service sales
Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center
High school diploma/GED required, associates/bachelors degree or equivalent experience preferred
Must have experience in helping customers and providing customer service
Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts
Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums
Demonstrates technical savvy and ability to learn and navigate computer
Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges
Bilingual - ability to fluently speak and write in Spanish is a bonus
Prior experience in tire or automotive industry is a bonus
Prior experience working in a remote environment is a bonus
Benefits
Apply Now