Support Engineer - IBM Business Automation Workflow (BAW)

BP3 is seeking a Support Engineer with strong experience in IBM Business Automation Workflow (BAW) to join our support and managed services team. This role focuses on supporting, maintaining, and evolving production BAW environments for enterprise clients, often as part of long-term managed service engagements.You will work closely with BP3 architects, product teams (including Brazos), and client stakeholders to ensure stable operations, timely issue resolution, and continuous improvement of BAW platforms.This is not a “ticket factory” role. It requires solid platform expertise, including the ability to troubleshoot across the application, middleware, and operating system layers, sound technical judgment, strong communication skills, and the ability to build trusted relationships with customers.Key responsibilitiesIBM BAW Platform SupportProvide day-to-day operational support for IBM Business Automation Workflow (BAW) environments (on-prem and cloud)Diagnose and resolve issues across: - BAW runtime services, clusters, and environment configuration - Process Server and Case components, including deployment and execution issues - Human task routing, work management, and user experience concerns - Integrations (REST/SOAP), authentication (LDAP/SSO), and security-related configurationsAnalyze BAW process applications to determine whether issues stem from platform configuration or solution design, and implement or recommend appropriate corrective changesPerform and support BAW upgrades, patching, and version transitionsEnvironment & Operational ManagementAssist with deployments, restarts, and environment health checksPerform routine system maintenance (snapshots, cleanup, configuration reviews)Identify recurring issues and recommend improvements to reduce operational riskHelp stabilize and mature customer environments over timeClient-Facing SupportAct as a trusted technical contact for clients running BAW in productionCommunicate clearly about issues, root causes, and remediation stepsProvide “backstop support” to customer administrators and BP3 delivery teamsBalance responsiveness with thoughtful, sustainable solutionsCollaboration & EscalationWork with BP3 architects and senior engineers on complex or systemic issuesCoordinate with IBM Support when defects or product-level issues are identifiedContribute to documentation, runbooks, and operational knowledge transferRequirementsHands-on experience supporting IBM Business Automation Workflow (BAW) in production environmentsSolid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approachesExperience developing and maintaining IBM BAW solutions, including: - Process design and implementation - Coach and UI development - Integration services (REST/SOAP) - Troubleshooting and modifying existing process applicationsWorking knowledge of Windows and/or Linux system administration, including:- Log analysis- Service management and restarts- Basic scripting (PowerShell, Bash, or similar)- File system and permission managementExperience working in support or managed services environmentsAbility to work independently and prioritize effectivelyStrong written and verbal communication skillsPreferred ExperienceExperience with BAW on Cloud (BAWoC) or CP4BAFamiliarity with:- WebSphere Application Server (traditional and/or Liberty)- LDAP, SSO, and authentication integrations- Cloud or container-based enterprise platforms- Relational databases commonly used with BAW (e.g., DB2, Oracle, MSSQL), including basic query, troubleshooting, and connectivity analysis- Enterprise networking fundamentals (e.g., DNS, load balancers, SSL/TLS, firewall rules) as they relate to application connectivity and production troubleshootingPrior client-facing consulting or enterprise support experienceOptional / Growth AreasAs part of BP3’s broader automation practice, this role offers opportunities to expand beyond IBM BAW over time, based on interest and business need. These areas are not required on day one.Exposure to Camunda (Camunda 8) for workflow orchestration and modernization effortsOpportunities to learn and support low-code platforms such as OutSystemsExperience with Intelligent Automation (IA) tools, including:- Blue Prism (RPA)- Automation Anywhere (AAI)Supporting hybrid automation architectures that combine workflow, RPA, and integration technologiesCollaboration with BP3 delivery teams on multi-platform automation solutionsThis provides a path for engineers who want to broaden their automation skill set while maintaining a strong foundation in enterprise workflow platforms.BenefitsEqual Opportunity Employer100% Employer Paid Health Insurance on basic employee plan with option to buy upEmployer HSA Contributions50% Employer Paid Dental & Vision Insurance401(k) with Matching Employer Contributions100% Employer-Paid Life Insurance, AD&D, and LTDStudent Loan ReimbursementCell Phone ReimbursementVoluntary Accident & Critical Illness InsuranceSupplemental Life InsuranceOpen PTOA team that genuinely cares about you, not just the work you do!

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