Support Associate( TEMP)
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.Role: Support AssociateLocation: US - RemoteRole Type: TemporaryReports To: Sr Manager, Support
About the role
As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators.
As a Support Associate, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members. During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.
How you will make an impact
Review LTK Creator applications
Answer technical tickets from both internal and external sources
Triage issues and escalate to leadership as needed
Identify and escalate critical problems
Provide helpful tips and resources to LTK creators and consumers
Provide clear documentation of best practices
Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
What you will bring to LTK
Experience communicating technical concepts to non-specialists
Experience troubleshooting basic technical issues
Experiencing working within tight turn times & identifying trends
Basic understanding of digital marketing technologies
An understanding of social media and influencer marketing
Experience with Zendesk or other ticketing systems
Understanding of popular blogging platforms and familiarity with other content management systems
A mindset focused on seizing opportunities and moving with urgency
Dedication to fierce prioritization and operational excellence
Adaptability to a dynamic, fast-moving environment
A growth mindset and openness to feedback
Professional Characteristics:
Have a passion for helping people and a driving curiosity to explore problems and questions of all types.
Needs be analytical, possess the critical thinking skills necessary to find solutions, and be capable of working efficiently with limited supervision.
Act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
Curious
Empathetic
Detail, action oriented and self starter
Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
Excellent organizational and time management skills
Excellent verbal and written communication skills
Sense of urgency
Ability to work individually and in a team environment
Ability to interact professionally with a diverse group: consumers, creators, managers, and coworkers #LI-AJ1
What we offer
The opportunity to be part of the leading global company in creator commerce
A remote-first, productivity-first environment
Competitive compensation and benefits package to meet the needs of you and your family
401(k) with LTK company matching
Medical Insurance, Vision Insurance, Dental Insurance
Paid Maternity Leave and Paid Paternity Leave
Summer Fridays and Flexible PTO
About LTK
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Our mission
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
Our values
Here to win
Commit to the journey
Work well
Commitment to diversity
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer. #LI-Remote
Apply Now
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.Role: Support AssociateLocation: US - RemoteRole Type: TemporaryReports To: Sr Manager, Support
About the role
As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators.
As a Support Associate, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members. During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.
How you will make an impact
Review LTK Creator applications
Answer technical tickets from both internal and external sources
Triage issues and escalate to leadership as needed
Identify and escalate critical problems
Provide helpful tips and resources to LTK creators and consumers
Provide clear documentation of best practices
Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
What you will bring to LTK
Experience communicating technical concepts to non-specialists
Experience troubleshooting basic technical issues
Experiencing working within tight turn times & identifying trends
Basic understanding of digital marketing technologies
An understanding of social media and influencer marketing
Experience with Zendesk or other ticketing systems
Understanding of popular blogging platforms and familiarity with other content management systems
A mindset focused on seizing opportunities and moving with urgency
Dedication to fierce prioritization and operational excellence
Adaptability to a dynamic, fast-moving environment
A growth mindset and openness to feedback
Professional Characteristics:
Have a passion for helping people and a driving curiosity to explore problems and questions of all types.
Needs be analytical, possess the critical thinking skills necessary to find solutions, and be capable of working efficiently with limited supervision.
Act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
Curious
Empathetic
Detail, action oriented and self starter
Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
Excellent organizational and time management skills
Excellent verbal and written communication skills
Sense of urgency
Ability to work individually and in a team environment
Ability to interact professionally with a diverse group: consumers, creators, managers, and coworkers #LI-AJ1
What we offer
The opportunity to be part of the leading global company in creator commerce
A remote-first, productivity-first environment
Competitive compensation and benefits package to meet the needs of you and your family
401(k) with LTK company matching
Medical Insurance, Vision Insurance, Dental Insurance
Paid Maternity Leave and Paid Paternity Leave
Summer Fridays and Flexible PTO
About LTK
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Our mission
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
Our values
Here to win
Commit to the journey
Work well
Commitment to diversity
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer. #LI-Remote
Apply Now