Support and Resolution Specialist - Part-Time to Full-Time
Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for order processing, pricing requests, general account management, and client interface including follow-up and escalation of issues. Responsibilities Order processing Pricing requests General account management Client interface to include – follow up and, when required, escalation of issues Use of various web-based tools and databases to satisfy customer requests Interact with corporate professionals up to and including VP and C-level staff Work closely with various members of internal peer and management organizations Take various leadership roles, internally and externally Skills Entry-level experience Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for client's technical issues General customer service experience Must be willing to work varying schedules including some evenings and weekends Job contingent upon a background check College Degree Preferred Work Authorization/Security Clearance (if applicable) Company Overview Vatic Outsourcing provides unmatched telecom consulting services. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is