Supervisor, Operations - Retirement Plan Services | Memphis, TN; St Petersburg, FL
About the position
The Operations Team Lead provides leadership and direction for the assigned department within Operations, focusing on implementing business plans, ensuring adherence to policies and procedures, and driving productivity and quality improvements. This role requires a strong understanding of various operational areas and involves significant interaction with both internal and external customers to resolve issues and monitor service levels.
Responsibilities
ā¢ Establish performance goals for the department and collaborate with associates to meet or exceed these goals.
,
ā¢ Act as an information source for associates, ensuring training and development occurs.
,
ā¢ Plan, assign, monitor, review, evaluate, and lead the work of associates.
,
ā¢ Oversee team morale and plan appropriate team-building activities and rewards and recognition.
,
ā¢ Handle performance management, including career development and progressive discipline of direct reports.
,
ā¢ Interview and hire associates to strengthen the department and mitigate turnover.
,
ā¢ Work with peers to establish objectives and develop processes for efficient workflow, focusing on service delivery and compliance.
,
ā¢ Establish internal or external partnership opportunities to enhance success based on business needs.
,
ā¢ Ensure appropriate documentation and departmental tools are created and maintained.
,
ā¢ Facilitate the implementation of organizational change and help individuals adapt to it.
,
ā¢ Take decisive action when necessary and convey urgency to deliver results.
,
ā¢ Interpret and apply organizational policies and procedures effectively.
,
ā¢ Collaborate with other supervisors to accomplish assigned goals and process changes across multiple sites.
,
ā¢ Adhere to annual budgets and make necessary adjustments.
,
ā¢ Implement system changes and manage impacts to the team and advisors.
Requirements
ā¢ Bachelor's degree in a related field or equivalent combination of education and work experience.
,
ā¢ Three or more years of experience in financial services/operations, including one year of leadership experience.
,
ā¢ Knowledge of investment concepts, practices, and procedures used in the securities industry.
,
ā¢ Understanding of financial markets and products.
,
ā¢ Skill in interpreting and applying policies and procedures.
,
ā¢ Ability to establish operational objectives and implement efficient processes.
Nice-to-haves
ā¢ Experience in a financial or service organization.
,
ā¢ Licenses such as Series 7 or 24 depending on assigned functional area.
Benefits
ā¢ Hybrid work environment with 40% work-from-home and up to 60% in-office options.
,
ā¢ Comprehensive health insurance coverage.
,
ā¢ 401k retirement savings plan with company matching contributions.
,
ā¢ Paid time off and holidays.
,
ā¢ Professional development opportunities.
Apply Now
The Operations Team Lead provides leadership and direction for the assigned department within Operations, focusing on implementing business plans, ensuring adherence to policies and procedures, and driving productivity and quality improvements. This role requires a strong understanding of various operational areas and involves significant interaction with both internal and external customers to resolve issues and monitor service levels.
Responsibilities
ā¢ Establish performance goals for the department and collaborate with associates to meet or exceed these goals.
,
ā¢ Act as an information source for associates, ensuring training and development occurs.
,
ā¢ Plan, assign, monitor, review, evaluate, and lead the work of associates.
,
ā¢ Oversee team morale and plan appropriate team-building activities and rewards and recognition.
,
ā¢ Handle performance management, including career development and progressive discipline of direct reports.
,
ā¢ Interview and hire associates to strengthen the department and mitigate turnover.
,
ā¢ Work with peers to establish objectives and develop processes for efficient workflow, focusing on service delivery and compliance.
,
ā¢ Establish internal or external partnership opportunities to enhance success based on business needs.
,
ā¢ Ensure appropriate documentation and departmental tools are created and maintained.
,
ā¢ Facilitate the implementation of organizational change and help individuals adapt to it.
,
ā¢ Take decisive action when necessary and convey urgency to deliver results.
,
ā¢ Interpret and apply organizational policies and procedures effectively.
,
ā¢ Collaborate with other supervisors to accomplish assigned goals and process changes across multiple sites.
,
ā¢ Adhere to annual budgets and make necessary adjustments.
,
ā¢ Implement system changes and manage impacts to the team and advisors.
Requirements
ā¢ Bachelor's degree in a related field or equivalent combination of education and work experience.
,
ā¢ Three or more years of experience in financial services/operations, including one year of leadership experience.
,
ā¢ Knowledge of investment concepts, practices, and procedures used in the securities industry.
,
ā¢ Understanding of financial markets and products.
,
ā¢ Skill in interpreting and applying policies and procedures.
,
ā¢ Ability to establish operational objectives and implement efficient processes.
Nice-to-haves
ā¢ Experience in a financial or service organization.
,
ā¢ Licenses such as Series 7 or 24 depending on assigned functional area.
Benefits
ā¢ Hybrid work environment with 40% work-from-home and up to 60% in-office options.
,
ā¢ Comprehensive health insurance coverage.
,
ā¢ 401k retirement savings plan with company matching contributions.
,
ā¢ Paid time off and holidays.
,
ā¢ Professional development opportunities.
Apply Now