Supervisor, External Transcription Resources

Are you a proactive leader with a passion for driving operational excellence and team performance? Join Esquire as a Supervisor, External Transcription Resources —a critical role where you’ll lead transcription operations, support team development, and ensure the delivery of high-quality work products. Why Choose Esquire? Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll have the opportunity to lead impactful work, collaborate across departments, and drive continuous improvement. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees, empowering our teams to deliver excellence at every stage. About the Role As a Supervisor, External Transcription Resources , you’ll oversee the performance of the Digital Transcription Coordinator team and ensure efficient collaboration with external transcription providers. You’ll focus on optimizing workflows, enhancing communication, and maintaining high-quality transcription standards while supporting both internal teams and external partners. Key Responsibilities Train, mentor, and support the development of Digital Transcription Coordinators (DTCs) Monitor adherence to company policies, procedures, and transcription processes Oversee daily allocation of transcription jobs to external service providers Review completed transcription assignments and route to Quality Assurance Transcriptionists Track and document Digital Reporter performance issues and provide feedback Collaborate with Area Digital Reporter Managers and Supervisors as needed Build and maintain strong relationships with external transcription vendors Respond to inquiries from vendors and support coordinators with assignment-related needs Participate in hiring, onboarding, and training of Digital Transcription Coordinators Conduct performance reviews, including 30-60-90 day evaluations, and partner with HR on performance management Step in to perform Digital Transcription Coordinator duties when needed What You’ll Need Skills: Strong communication, organizational, and interpersonal skills with a client-focused mindset Technical: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn internal systems Experience: Experience in the legal services industry preferred Education: High school diploma or equivalent required; some college or degree preferred Work Style: Ability to multitask, prioritize effectively, and adapt in a fast-paced environment Attributes: Detail-oriented, proactive, responsive, and a strong team player What Success Looks Like High client satisfaction through on-time delivery and quality transcription output Effective utilization of external transcription vendor resources Achievement of operational and margin performance goals Strong team performance and continuous improvement in processes and communication Work Environment This is a remote position. Success in this role requires the ability to manage multiple priorities, collaborate across teams, and maintain a high level of organization and responsiveness. Don’t meet every single requirement? We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be just the right person for this or other opportunities. Equal Opportunity & Accommodations: Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [email protected] .