Supervisor, Customer Service Management - Leading Strategic Oversight and Team Excellence at blithequark

Transforming Customer Experience in Healthcare At blithequark, we're revolutionizing the way specialty pharmaceutical manufacturers connect with customers and drive product success. Our innovative approach integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs. As a Supervisor, Customer Service Management, you will play a pivotal role in shaping the customer experience and driving operational excellence within our Customer Service function. About the Role We're seeking a seasoned professional to lead our Access Patient Support team, overseeing customer services, enrollment activities, and reimbursement staff. As a Supervisor, Customer Service Management, you will be responsible for strategic oversight, leadership direction, and team management. Your expertise will be instrumental in driving efficiency, resolving complex problems, and fostering a positive and energizing team culture. Key Responsibilities Supervise Access Patient Support staff, providing guidance on customer services, enrollment activities, and reimbursement processes Oversee staffing schedules to meet client contract requirements and company policies, ensuring seamless operations Directly supervise employees in the Access Patient Support Center, adhering to organizational policies and applicable laws Develop and implement training programs, assign tasks, and direct work activities to ensure team success Set priorities, coordinate work activities with other supervisors, and apply expertise to solve standard and non-standard problems Make informed decisions, coach subordinates, and provide input into succession planning processes Align individual goals with work area/functional goals, driving team performance and achievement Foster a positive and energizing team culture, building confidence and respect among team members Work within budgetary/financial objectives, applying knowledge of profit drivers to optimize work processes Identify opportunities for long-term change, develop alternative solutions, and share key learnings with others Build and maintain customer relationships, interpreting customer needs and assessing their business requirements Qualifications and Requirements To excel in this role, you'll need: A Bachelor's degree or equivalent work experience 3-5 years of experience in the Healthcare field, preferably in a customer-facing or operational role Strong leadership skills, with the ability to create and communicate strategic and tactical plans Advanced knowledge of healthcare reimbursement processes and industry trends Excellent communication and collaboration skills, with the ability to interact with subordinates, customers, and peer groups at various management levels What We Expect At blithequark, we expect our Supervisors to: Coordinate and supervise daily activities, ensuring seamless operations Administer and execute policies and procedures, driving consistency and excellence Ensure employees operate within guidelines, making informed decisions that impact work unit operations and customers Interact effectively with subordinates, customers, and peer groups, resolving problems and exchanging information Communicate and collaborate with clients, driving mutual understanding and success Training and Work Schedules Our new hire training will take place from 8:00 am to 5:00 pm CT, with mandatory attendance required. This is a full-time (40 hours/week) position, with flexibility to work various shift schedules during our normal business hours (Monday-Friday, 7:00 am-7:00 pm CT). Remote Work Details This is a remote, full-time position, requiring a dedicated, quiet, private, and distraction-free environment with access to high-speed internet. We'll provide you with the necessary computer, technology, and equipment to perform your job successfully. You'll be responsible for maintaining a secure, high-speed broadband internet connection (DSL, Cable, or Fiber) at your remote location. What We Offer At blithequark, we offer a comprehensive benefits package, including: Medical, dental, and vision coverage Paid time off plan Health savings account (HSA) 401(k) savings plan Access to wages before payday with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs The anticipated salary range for this role is $65,500 - $93,550. Join Our Team If you're a motivated and experienced professional looking to drive customer experience excellence in the healthcare industry, we want to hear from you. At blithequark, we're committed to fostering an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers. We're an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. Don't miss this opportunity to join our team and shape the future of customer experience in healthcare. Apply now to become a Supervisor, Customer Service Management at blithequark! The application window is anticipated to close on 09/30/2024. If you're interested in this opportunity, please submit your application as soon as possible. We encourage candidates who are back-to-work, people with disabilities, without a college degree, and Veterans to apply. Apply for this job