SuperPool Team Lead - Work From Home
The SuperPool Team Lead (TL) will oversee a group of Onboarding Account Managers (OAMs) while also directly managing a portfolio of client accounts. The TL ensures adherence to ClinicMind’s Onboarding Lifecycle, provides coaching and support to OAMs, and maintains accountability for client satisfaction, efficiency, and successful go-lives.
This role requires balancing leadership responsibilities with hands-on client management, acting as both a coach and role model for the team.
Key Responsibilities
Team Leadership
• Manage and mentor a pool of OAMs, ensuring they adhere to ClinicMind’s onboarding processes and standards.
• Provide ongoing coaching, feedback, and performance reviews to OAMs.
• Monitor client progress across the team, intervening early to address risks and escalate when needed.
• Lead by example through direct client work, modeling best practices for communication, planning, and problem-solving.
• Support workload distribution, helping balance accounts across the team to ensure timely client success.
Required Skills & Qualifications
• 3+ years in account management, client onboarding, or project management (healthcare/tech preferred).
• Previous experience mentoring, training, or managing a team.
• Strong organizational and time-management skills.
• Excellent communication skills, with the ability to guide clients through change.
• Proficiency in Salesforce, Google Suite, Slack, and productivity tools.
• Ability to manage escalations, resolve conflicts, and keep clients on track.
• Strong understanding of the ClinicMind Onboarding Lifecycle and training framework.
Key Competencies for Success
• Leadership: Inspires confidence, holds team accountable, and develops others.
• Client-Centered Mindset: Keeps client goals at the forefront while enforcing best practices.
• Problem-Solving: Anticipates risks, creates clear action plans, and follows escalation procedures.
• Adaptability: Balances multiple client and team priorities in a fast-paced environment.
• Communication: Clear, empathetic, and supportive with both clients and internal teams.
Apply tot his job
Apply To this Job
This role requires balancing leadership responsibilities with hands-on client management, acting as both a coach and role model for the team.
Key Responsibilities
Team Leadership
• Manage and mentor a pool of OAMs, ensuring they adhere to ClinicMind’s onboarding processes and standards.
• Provide ongoing coaching, feedback, and performance reviews to OAMs.
• Monitor client progress across the team, intervening early to address risks and escalate when needed.
• Lead by example through direct client work, modeling best practices for communication, planning, and problem-solving.
• Support workload distribution, helping balance accounts across the team to ensure timely client success.
Required Skills & Qualifications
• 3+ years in account management, client onboarding, or project management (healthcare/tech preferred).
• Previous experience mentoring, training, or managing a team.
• Strong organizational and time-management skills.
• Excellent communication skills, with the ability to guide clients through change.
• Proficiency in Salesforce, Google Suite, Slack, and productivity tools.
• Ability to manage escalations, resolve conflicts, and keep clients on track.
• Strong understanding of the ClinicMind Onboarding Lifecycle and training framework.
Key Competencies for Success
• Leadership: Inspires confidence, holds team accountable, and develops others.
• Client-Centered Mindset: Keeps client goals at the forefront while enforcing best practices.
• Problem-Solving: Anticipates risks, creates clear action plans, and follows escalation procedures.
• Adaptability: Balances multiple client and team priorities in a fast-paced environment.
• Communication: Clear, empathetic, and supportive with both clients and internal teams.
Apply tot his job
Apply To this Job