Subaru Customer Support Specialist

Customer Service Specialist (CSS)Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.A Customer Service Specialist will assist major automotive dealerships in communicating to consumers. Our ideal candidate will have excellent customer and client service skills, organizational skills and great attention to detail.With numerous opportunities for growth after a year in this role, this role is ideal for recent college grads looking to start their career in the marketing and communications field. This is a full-time position. The first two days are in person then after that this position is fully remote. In addition to our phenomenal health benefits, we offer paid holidays, generous paid time off (PTO) and other employee perks. Role and ResponsibilitiesBuild relationships with clients and dealers remotely via phonePhone and email customer support communicationCapture lead informationDraw key insights from analyticsExecute client’s vision processManage a multitude of tasks in a timely fashionProvide feedback on program improvementsAssist in any additional ad hoc projectsDesired Skills and ExperienceStrong communication skills, proper phone and email etiquetteThe ability to work independently but also as a team playerTime management and superior organizational skillsQualifications<1 years of relevant industry experienceIf a recent grad, relevant experience in an internship or campus club/organizationBachelor's degree requiredPrevious customer service experienceExperience working with various computer programsShift Digital participates in eVerifyEOEOriginally posted on Himalayas

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