Student Services Specialist

Student Services Specialist Business Title | Student Services Specialist Posting Category | Salary Grade | 05 Salary Plan | Professional Staff - SEIU Hiring Range /Pay Rate | Department | Campus411 Department Description | Position Location | FTE | 1.0 Job Summary | Provides the highest quality, comprehensive cross-functional student services for identified admissions, financial aid, Registrar, Bursar, and academic records functions. Advises, investigates, problem-solves, and resolves questions and issues from current, previous, and future students, parents, the visiting public, and the Cleveland State University (CSU) community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect, and quality service behaviors. Performs other functionally related duties as assigned. Minimum Qualifications | Bachelor’s degree. Previous experience working with integrated software systems (as an end user). Four (4) years progressively responsible experience in at least one of the following functions: admissions, academic records, registration, financial aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment. Previous experience working with Microsoft Office suite, the internet, and integrated software systems. Ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed. Preferred Qualifications | Master’s degree preferably in higher education administration or student personnel services and administration. Experience working with two or more of the administrative service functions covered by admissions, enrollment, or previous experience providing similar services in complex organizations covering multiple functional units. Working knowledge of CRM and application administration system e.g., PeopleSoft, OnBase, PowerFaids and Slate. Knowledge, Skills, and Abilities (KSAs) | Knowledge of higher education organizational structures and protocols. Knowledge of, and ability to execute superior student service methodologies. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams, and PowerPoint; and higher education software applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment. Requisition Number | PT0703687S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting | Special Instructions to Applicants | Applicant Instructions | Applications will be exclusively accepted online at Mailed or emailed application materials will not be accepted. Hours per week | 40 Work Schedule | Advertising Copy | Full Time/Part Time | Full Time Posted Date | 09/03/2025 Close Date/Application Deadline | Open Until Filled | No Review Begins | 09/10/2025 Tentative Start Date | Supplemental Questions Required fields are indicated with an asterisk (*). • * Are you a current, internal SEIU applicant/team member? • Yes • No • * Do you have a Bachelor’s degree preferably in the Liberal Arts, Social Sciences, Education, Business or related field? • Yes • No • * Do you have four (4) years progressively responsible experience in at least one of the following functions: Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment? • Yes • No • * Do you have previous experience working with Microsoft Office suite, the internet, and integrated software systems? • Yes • No • * Do you have ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed? • Yes • No • * How did you hear about this employment opportunity? • Public Job Posting • Internal Job Posting • Agency Referral • Advertisement/Publication • Personal Referral • CSU Website • Other • If you selected 'Public Job Posting" or "Other" please provide source. (Open Ended Question) • * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation. • Yes • No • * Are you able to perform the essential functions of this position with or without reasonable accommodation? • Yes • No Application Documents Required Documents • Resume Optional Documents • Cover Letter/Letter of Application Apply tot his job