Student Loan Call Center Representative

ECMC Group is a nonprofit corporation focused on helping students succeed. They are seeking a Student Loan Call Center Representative to contact student loan borrowers and discuss repayment options throughout the loan lifecycle. Responsibilities Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default Receives predictive telephone dialer system transfers and handles them within required measures Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers Updates loan status on Loan Tracker Conducts internet/social media searches to locate new contact information for student loan borrowers Participates in work group activities to solve problems or improve processes Performs other related duties as assigned Skills High School diploma or GED At least one year office/business, clerical or customer service experience 1 year experience working in a call center 1 year working in financial industry, including student loans, collections and/or banking Bilingual in Spanish and English Benefits Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs. Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential. Holiday time off. Paid time off accrual starting at 20 days/year. Commuter subsidy. Tuition reimbursement up to $10,500/year for approved programs. Student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax. Company Overview ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group. It was founded in 1994, and is headquartered in Oakdale, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is