Student Experience Specialist (Remote)
About the position
Responsibilities
• Maintain high levels of student satisfaction
• Maintain accurate documentation of all interactions within Salesforce
• Field a high number of calls for quick resolution or next level transfer to appropriate departments
• Utilize strategic thinking to ensure prompt resolution of issues
• Respond to student requests in a timely manner
• Meet or exceed assigned performance metrics
• Utilize and navigate internal systems to answer student inquiries
• Manage a successful pipeline of prospective and current students to the right department using Salesforce.
Requirements
• Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
• Professional communication skills
• Minimum 2 years of Call Center Customer Support experience in a high-volume environment
• Experience with CRM software required (Salesforce preferred)
• At least one year of experience in a customer support role
• Ability to understand the needs and challenges faced by student learners
• Ability to communicate effectively through multiple channels and across departments in both written and oral forms
• Strong interpersonal, problem solving, and customer service skills
• Genuine desire to help students start and continue their education
• Ability to work independently with a sense of urgency and set goals
• Ability to adapt to working with individuals of various backgrounds
• Ability to work in an ambiguous environment while remaining solution-focused
• Ability to identify student needs and direct accordingly
• Ability to learn relevant changes and stay current with information.
Apply Now
Apply Now
Responsibilities
• Maintain high levels of student satisfaction
• Maintain accurate documentation of all interactions within Salesforce
• Field a high number of calls for quick resolution or next level transfer to appropriate departments
• Utilize strategic thinking to ensure prompt resolution of issues
• Respond to student requests in a timely manner
• Meet or exceed assigned performance metrics
• Utilize and navigate internal systems to answer student inquiries
• Manage a successful pipeline of prospective and current students to the right department using Salesforce.
Requirements
• Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
• Professional communication skills
• Minimum 2 years of Call Center Customer Support experience in a high-volume environment
• Experience with CRM software required (Salesforce preferred)
• At least one year of experience in a customer support role
• Ability to understand the needs and challenges faced by student learners
• Ability to communicate effectively through multiple channels and across departments in both written and oral forms
• Strong interpersonal, problem solving, and customer service skills
• Genuine desire to help students start and continue their education
• Ability to work independently with a sense of urgency and set goals
• Ability to adapt to working with individuals of various backgrounds
• Ability to work in an ambiguous environment while remaining solution-focused
• Ability to identify student needs and direct accordingly
• Ability to learn relevant changes and stay current with information.
Apply Now
Apply Now