Customer Support Specialist - Remote | Paradigm
Job Summary:
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Paradigm, a leading provider of legal practice software solutions. As a Customer Support Specialist, you will play a critical role in delivering exceptional support to our clients, resolving their inquiries in a timely and professional manner, and providing a positive experience that fosters long-term relationships. This is a remote opportunity with a competitive salary and comprehensive benefits package.
Key Responsibilities:
Provide high-level support to clients via phone, chat, and email, ensuring prompt and effective resolution of their inquiries and issues.
Identify and resolve client issues and concerns, establishing strong customer relationships and improving client retention.
Diagnose bugs and communicate customer issues and requests to our development team, ensuring that client feedback is heard and addressed.
Work collaboratively with cross-functional teams, including product and development, to mitigate client requests and issues.
Utilize cloud-based support systems, such as Intercom, Salesforce, and JIRA, to manage client interactions and resolve issues efficiently.
Work flexible hours, including 10 am - 7 pm EST, 9 am - 6 pm CST, or 7 am - 4 pm PST.
Requirements:
2+ years of customer support experience, preferably in a SaaS environment.
2+ years of experience working in a legal industry or similar field.
Proficiency in Salesforce, Intercom, JIRA, and G Suite.
Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical clients.
Patient, empathetic, and data-driven, with strong interpersonal skills and the ability to work collaboratively with different departments.
Self-motivated, diligent, and able to inspire others, with a strong work ethic and attention to detail.
What We Offer:
Competitive salary and comprehensive benefits package.
Remote working flexibility, with the option to work from home.
Budget for home office improvements.
Company culture that encourages work-life balance.
100% paid PPO medical, vision, and dental insurance, 401k matching, and equity grants.
Bi-annual company retreats and many other fun activities to bring our team together.
About Paradigm:
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. With four world-class all-in-one legal practice management platforms, payments, and accounting solutions, we empower lawyers across the spectrum of practice area, geography, and business needs.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
Apply Now
Apply Now
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Paradigm, a leading provider of legal practice software solutions. As a Customer Support Specialist, you will play a critical role in delivering exceptional support to our clients, resolving their inquiries in a timely and professional manner, and providing a positive experience that fosters long-term relationships. This is a remote opportunity with a competitive salary and comprehensive benefits package.
Key Responsibilities:
Provide high-level support to clients via phone, chat, and email, ensuring prompt and effective resolution of their inquiries and issues.
Identify and resolve client issues and concerns, establishing strong customer relationships and improving client retention.
Diagnose bugs and communicate customer issues and requests to our development team, ensuring that client feedback is heard and addressed.
Work collaboratively with cross-functional teams, including product and development, to mitigate client requests and issues.
Utilize cloud-based support systems, such as Intercom, Salesforce, and JIRA, to manage client interactions and resolve issues efficiently.
Work flexible hours, including 10 am - 7 pm EST, 9 am - 6 pm CST, or 7 am - 4 pm PST.
Requirements:
2+ years of customer support experience, preferably in a SaaS environment.
2+ years of experience working in a legal industry or similar field.
Proficiency in Salesforce, Intercom, JIRA, and G Suite.
Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical clients.
Patient, empathetic, and data-driven, with strong interpersonal skills and the ability to work collaboratively with different departments.
Self-motivated, diligent, and able to inspire others, with a strong work ethic and attention to detail.
What We Offer:
Competitive salary and comprehensive benefits package.
Remote working flexibility, with the option to work from home.
Budget for home office improvements.
Company culture that encourages work-life balance.
100% paid PPO medical, vision, and dental insurance, 401k matching, and equity grants.
Bi-annual company retreats and many other fun activities to bring our team together.
About Paradigm:
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. With four world-class all-in-one legal practice management platforms, payments, and accounting solutions, we empower lawyers across the spectrum of practice area, geography, and business needs.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
Apply Now
Apply Now