Customer Service Representative - Medicare (Contract-to-Hire) - Work with a Leading Healthcare Insurance Provider
Job Summary:
We are seeking a highly skilled and compassionate Customer Service Representative to join our team on a contract-to-hire basis. As a Customer Service Representative - Medicare, you will work with a large healthcare insurance provider to deliver exceptional service to customers, resolving issues and answering questions related to claims, benefits, enrollment, and more. This is a unique opportunity to work with a reputable company, providing top-notch service to Medicare members.
Key Details:
Location: 100% Remote (must be within a 1-hour radius of Philadelphia, PA 19103)
Duration: 3-month contract-to-hire
Compensation: Competitive salary
Schedule: Flexible, with rotating shifts including evenings, weekends, and holidays (37.5 hours/week, with opportunities for overtime)
Number of Positions: 20+
Responsibilities:
* Handle customer inquiries and concerns via phone, providing empathetic and professional support
* Resolve issues related to claims, benefits, enrollment, member portal, ID cards, and more
* Work with customers to troubleshoot problems and provide solutions
* Maintain a high level of customer satisfaction, upholding the company's 5-star service standards
Requirements:
Call Center Experience: Inbound customer service experience (no telesales)
Customer Focus: Excellent customer service skills, with a strong orientation towards service and empathy
Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex information
Technical Skills: Ability to navigate multiple systems simultaneously
eSkills Test: Must score 80% or above
Preferred Qualifications:
Education: High school diploma or GED with 2+ years of customer service experience
Industry Experience: Healthcare industry experience, particularly in Medicare
Medical Background: Medical background or terminology experience
How to Apply:
If you are a motivated and customer-focused professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
Apply Now
Apply Now
We are seeking a highly skilled and compassionate Customer Service Representative to join our team on a contract-to-hire basis. As a Customer Service Representative - Medicare, you will work with a large healthcare insurance provider to deliver exceptional service to customers, resolving issues and answering questions related to claims, benefits, enrollment, and more. This is a unique opportunity to work with a reputable company, providing top-notch service to Medicare members.
Key Details:
Location: 100% Remote (must be within a 1-hour radius of Philadelphia, PA 19103)
Duration: 3-month contract-to-hire
Compensation: Competitive salary
Schedule: Flexible, with rotating shifts including evenings, weekends, and holidays (37.5 hours/week, with opportunities for overtime)
Number of Positions: 20+
Responsibilities:
* Handle customer inquiries and concerns via phone, providing empathetic and professional support
* Resolve issues related to claims, benefits, enrollment, member portal, ID cards, and more
* Work with customers to troubleshoot problems and provide solutions
* Maintain a high level of customer satisfaction, upholding the company's 5-star service standards
Requirements:
Call Center Experience: Inbound customer service experience (no telesales)
Customer Focus: Excellent customer service skills, with a strong orientation towards service and empathy
Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex information
Technical Skills: Ability to navigate multiple systems simultaneously
eSkills Test: Must score 80% or above
Preferred Qualifications:
Education: High school diploma or GED with 2+ years of customer service experience
Industry Experience: Healthcare industry experience, particularly in Medicare
Medical Background: Medical background or terminology experience
How to Apply:
If you are a motivated and customer-focused professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
Apply Now
Apply Now