Strategic Customer Success Manager - Public Sector

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.About the Role:The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of “Customer Love”.What You Will Do:Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales teamIdentify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accountsGuide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent’s solutionsDrive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend ConfluentDeliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignmentSupport and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our productsProactively identify issues/risks and escalate internally for prompt resolutionAct as a trusted advisor to develop and nurture customers to become strong advocates on behalf of ConfluentWork across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of existing account baseContribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goalsIncrease customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement eventsWhat You Will Bring:Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with ConfluentExperience with the sales discovery process and customer service escalation modelsExperience running Executive level reviews in personAbility to command a room - public speaking experience a plusHighly motivated, goal-driven, outgoing, inquisitive, and customer-centricHonest and transparent partner to customers, winning and keeping their trustExceptionally well organized / detail-oriented with outstanding oral and written skillsTechnically competent with a fundamental understanding of Confluent technology, offerings, and value propositionExperience in tracking sales activities, customer data, and customer statusAbility to drive synergy and accountability across cross functional teamsCollaborative inventive team playerExperience implementing and supporting large-scale technology solutions at Fortune 500 companiesWhat Gives You an Edge:Bachelor’s degree or equivalent experienceB2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companiesCurrently holds or has held a clearanceReady to build what's next? Let’s get in motion.Come As You AreBelonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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