Staff Analyst, Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.About the Role:As a Staff Analyst, Operations, you will play a critical role in driving data-informed decision-making and operational performance improvements across Hims & Hers’ operations.You will operate as an experienced individual contributor who can independently lead complex analyses, apply structured problem-solving, and translate data into actionable insights. This role sits between execution and strategy—owning meaningful analytical workstreams while beginning to influence broader business decisions and approaches. You will partner closely with Dispense & Fulfillment, Operations Assurance, Planning & Optimization, Compounding, Supply Chain, Quality and Operations Finance. This role reports to the Director of Operations Analytics.You Will:Analytical Execution & Problem SolvingOwn end-to-end delivery of complex analytical projects with minimal oversightStructure ambiguous problems into clear analytical approaches and deliver actionable insightsApply statistical analysis, trend analysis, and operational frameworks to solve diverse business problemsAdapt and apply established methodologies to new or evolving operational challengesOperational Performance & InsightsAnalyze operational performance (throughput, SLAs, cost, quality) and identify improvement opportunitiesDevelop and refine KPI frameworks to support consistent performance measurementMonitor trends and proactively surface risks, inefficiencies, and optimization opportunitiesExperimentation & Decision SupportDesign and evaluate experiments (A/B tests, pilots) to inform operational and product decisionsBuild scenario analyses and lightweight models to support planning and resource allocationContribute to optimization efforts by quantifying tradeoffs and recommending data-driven actionsStakeholder PartnershipBuild strong relationships with cross-functional partners and begin influencing decision makingCommunicate insights clearly to both technical and non-technical audiencesSupport senior stakeholders by providing structured analysis and recommendations on key initiativesCollaboration & InfluencePartner with Analytics Engineering and Data teams to ensure data quality and availabilityContribute to team best practices in analytics, problem solving, and stakeholder engagementBegin advising stakeholders on moderately complex analytical questions and business tradeoffsReporting & CommunicationDevelop clear, concise deliverables (analyses, dashboards, presentations) aligned to business needsTailor communication style based on audience, including senior stakeholdersEnsure insights are actionable and tied to measurable business outcomesYou Have:8+ years of experience in analytics, business intelligence, or data scienceBachelor’s degree in Statistics, Mathematics, Economics, Analytics, Computer Science, Engineering, or a related fieldAdvanced SQL proficiency; experience with Python or R for analysisStrong foundation in analytical methods (experimentation, statistical analysis, forecasting, or operational analytics)Demonstrated ability to independently execute complex analyses and deliver business impactExperience working with cross-functional stakeholders in operations, product, or finance environmentsStrong communication skills with the ability to translate data into clear insights and recommendationsAbility to manage multiple priorities and adapt to evolving business needsPreferred Qualifications:Experience in fulfillment, supply chain, logistics, healthcare operations, or marketplace environmentsFamiliarity with modern data tools (Google Big Query, dbt, Looker) from an analytics consumption perspectiveExperience defining KPIs and supporting performance management frameworksExposure to experimentation, optimization, or operational modelingAdvanced degree in a quantitative field (Statistics, Economics, Data Science, etc.)Familiarity with AI-assisted analytics tools or agent-based workflows (e.g., LLMs, copilots, automated querying/insight generation tools)Experience applying AI to accelerate analysis, improve decision-making, or scale insights in business contextsUnderstanding of limitations, risks, and validation approaches when using AI in analytical workflowsOur Benefits (there are more but here are some highlights):Competitive salary & equity compensation for full-time rolesUnlimited PTO, company holidays, and quarterly mental health daysComprehensive health benefits including medical, dental & vision, and parental leaveEmployee Stock Purchase Program (ESPP)401k benefits with employer matching contributionOffsite team retreatsWe are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.