Sr. UX Content Writer (Remote Eligible)

As a Senior UX Content Writer at Smartsheet, you work to ensure every word brings value to our users. You aim to write user-focused content that’s simple and straightforward. You edit and ensure quality with data-driven insights backed by UX principles. You spend equal amounts of time collaborating with designers as you do educating and building trust with cross-functional partners on UX writing and content strategy. You drive guidelines and best practices, manage content strategy projects, and provide mentorship to writers and support to peers. Your frameworks, methods, critique, and knowledge raise the bar and help advance our content practice and make everyone at Smartsheet a better writer. The Senior UX Content Writer will join a small content team in a multidisciplinary UX organization that also includes research and product design. While focused on a few specific areas of the platform, you’ll also work on projects that impact the whole end-to-end user experience. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Sr. Manager, UX Content, located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: • Use writing and content design skills to create or consult on UI text that facilitates simple and delightful user experiences, including educational flows, promos, error messages, and other components. • Drive content vision for a product or feature area, documenting and communicating your strategies with guidelines and principles. • Manage strategic content needs in all phases of the product design process, identifying patterns, research, and priorities. • Create and maintain content tools and guides to ensure consistency across experiences. • Contribute to and conduct user research and usability testing to inform content decisions and make data-driven recommendations. • Influence and adapt to stakeholders and their feedback. • Provide leadership and mentorship to peers. Edit content written by peers. • Educate cross-functional partners on UX writing and content strategy. • Stay up-to-date with emerging trends and best practices in UX content writing and design. • Stay knowledge about patterns and trends in the collaborative work management industry. You Have: • 5+ years of experience in UX writing or related, as well as leading content strategy projects. • 5+ years of industry experience in a complex, cross-functional technology organization. • Strong collaboration skills creating content with cross-functional stakeholders during all phases of software product development. • Portfolio or examples of demonstrated skills and work. • Proficiency in Figma or equivalent design or wireframing tools. • Experience in content audits and analysis, conversational design, and information architecture. • Experience writing for accessibility and assistive technologies. • Experience writing for a global audience. • Experience with enterprise applications. • Bachelor’s degree from an accredited college or university, or equivalent practical experience. Perks & Benefits: • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • Equity - Restricted Stock Units (RSUs) with all offers • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to LinkedIn Learning online courses • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $118,800 to $172,800 | All other US States: $110,000 to $160,000. Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! #BI-Remote #LI-Remote