Sr Support Engineer- Power BI

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 and 2 support desks. This requires an emphasis on analyzing complex business and technical problems to shape and deliver an entire system’s software components. Analyze, configure, and tune the underlying framework and infrastructure. Act as the subject matter expert on each system’s functionality, behavior, and capabilities. Assist others in defining application system scope and objectives through research and fact finding. Diagnose and resolve software application issues of end users promptly and professionally. Engage appropriate IT and business resources to resolve technical issues and support business processes. Provide technical direction related to deliverables for both on-shore and off-shore team members. Manage platform health dashboards for current and historical trends. Identify and recommend system modifications to reduce user issues. Fully document and create defects of each issue and resolution using the incident tracking system. Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner. Serve as a mentor with detailed documentation and training to Tier 1, Tier 2, and Tier 3 support personnel. Ensure that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service. Perform other job-related duties as assigned or apparent. Qualifications 2 years’ experience working with HTML5, CSS3, and JavaScript 2 years experience with Angular Background in technical support of enterprise platform technologies Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server and MySQL Proficiency with consuming RESTful APIs Experience working in cloud-based platforms, preferably AWS Experience with GitHub Experience with TypeScript Knowledge of client-server and web development Requirements 5 years of relevant experience in software development, information systems, or equivalent technical environment. Previous experience in development of highly transactional, mission critical applications in environments/architectures for multi-user systems. Benefits Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).