Sr. Staff UX Design Research
About the position We are looking for a Sr. Staff Research Lead, who is passionate about embedding user research deeply into the product design and go-to-market processes in North America. In this role, you'll be a core member of our regional Solution Design team, working alongside a blended team of product managers and designers to bring new and early-stage products and solutions to life in the North America market. Your research expertise will help inform decisions throughout the product development process. This role will work across key strategic product lines within Visa such as digital, e-commerce, risk and identity, BNPL, and more. Responsibilities • Lead qualitative and quantitative research programs with a hypotheses-led/problem statement approach • Manage participant recruitment and associated privacy and data considerations • Weave together a story for internal and external stakeholders that demonstrates how the research meets their objectives • In partnership with product and design colleagues, define and prioritize research that should be completed to achieve successful product incubations in North America. Requirements • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD • 8+ years of experience in user experience research, with demonstrable experience designing and executing research across the full tech product development lifecycle. • Strong analytical skills, coupled with a willingness to explore beyond the traditional toolbox and embrace new methodologies • Must be results-oriented and have the ability to work independently, identifying when and where feedback will be valuable and incremental • Innate desire to share credit and support one's colleagues, putting the success of the team and the company ahead of personal gain • Refusal to compromise on commitments, quality and the truth • Excellent cross-functional partnership skills and ability to lead product conversations with insights Nice-to-haves • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Knowledge of and experience with Visa products a plus • Experience with tools such as Figma, dScout, UserTesting.com Benefits • Medical • Dental • Vision • 401 (k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness Program Apply tot his job