Sr. Specialist, Customer Care Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)

FNBO is committed to the success of its employees and is seeking a Senior Specialist for their Customer Care team. This role involves being the first point-of-contact for customers, handling inquiries, and providing support to ensure a superior customer experience.ResponsibilitiesHandle inbound and outbound calls to address customer inquiries and provide supportHelp customers manage their bank accounts, including balance inquiries, fund transfers, and transaction historyResolve issues related to account discrepancies, unauthorized transactions, and other banking problemsProvide information about bank products and services, such as loans, credit cards, and savings accountsVerify customer identity to ensure security and privacy of account informationProcess service requests like account openings, closures, and changes to account detailsOffer basic technical support for online banking, mobile app usage, and ATM-related issuesAdhere to banking regulations and internal policies to ensure compliance and maintain customer trustGather customer feedback to improve services and enhance customer satisfactionMaintain accurate and detailed records of customer interactions and transactionsSkillsCustomer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic mannerCommunication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issuesProblem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approachTechnical Proficiency: Familiarity with banking software, online banking platforms, and basic troubleshooting skills for common technical issuesAttention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactionsTime Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environmentProduct Knowledge: Good understanding of the bank's products and services to provide accurate information and assistanceAdaptability: Flexibility to adapt to changing policies, procedures, and customer needsTeamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer serviceCompliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standardsActive Listening: Strong active listening skills to understand customer concerns and address them effectivelySales Skills: Basic sales skills to promote bank products and services when appropriateHave obtained a high school diploma or GED as requiredHave a quiet workspace with minimal distractions for remote workMaintain a fast and reliable internet connection for remote workOpen to working overtime hours when neededCandidates must possess unrestricted work authorization and not require future sponsorshipCustomer Service Skills: (preferred minimum 12 months)Technical Proficiency: (preferred)Product Knowledge: (branch experience a plus)Bilingual in English and Spanish (preferred)BenefitsMedical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceCompany OverviewFNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs. It was founded in 1857, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is https://www.fnbo.com.



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