Sr Program Manager, Talent Acquisition Operations

About OpenLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About The RoleOpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. We are looking for Sr. Talent Acquisition, Program Manager to manage our Applicant Tracking systems, including but not limited to our recruiting data, workflows, processes, all geared towards improving recruiting performance, and delivering exceptional service.This role will power our clinical recruiting teams, and hiring managers. This role will drive, create and improve scalable processes that drive performance and data-driven hiring strategies. Please note: this is not a clinical recruiter role.Location: Remote - United StatesWhat You’ll DoAnalytics & PerformanceDefine, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clientsSystems OwnershipLead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.Program LeadershipScope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.Build and scale processes, tools, and workflows as teams and the business growsEnablementTrain and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating proceduresManage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experienceCross-Functional LeadershipPartner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levelsDemonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomesWho You AreRequired5-7 years in program management, recruiting operations, workforce analytics, or HR analyticsStrong ATS and recruiting systems experienceProven experience with HR system implementations, process building, training users on tools and scaling operationsExperience defining and tracking recruiting performance metrics (productivity, SLAs, pipelines and other performance areas)Strong analytical and dashboarding skillsExperience and confident ability to lead, communicate and manage difficult stakeholders, pushing back, keeping things on track and and driving them towards execution.PreferredStartup or high-growth experienceExperience supporting global teams (e.g., LATAM, Canada)Familiarity with the medical provider onboarding / credentialing processOur CompanyWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

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