Sr. Process Improvement & Project Support Analyst

About the position The Connected Devices team within Ecolab Digital plays a critical role in enabling and continuously improving Lead‑to‑Cash processes for connected devices. The Sr. Process Improvement & Project Support Analyst supports process improvement initiatives and cross‑functional projects by helping define scope, objectives, and requirements based on a strong understanding of business processes, systems, and industry requirements. This role serves as a key connector between business and technology teams, supporting the identification, documentation, and implementation of process improvements that advance organizational goals. Acting as a liaison among stakeholders, the analyst helps gather, document, validate, and support changes to business processes, policies, and supporting systems. In addition, the role supports regulatory compliance, procurement, and quality initiatives while collaborating with cross‑functional partners to streamline operations, strengthen supplier relationships, and uphold high standards of quality and compliance. Responsibilities • Lead-to-Cash Process & Project Support: • Support the analysis and improvement of Lead-to-Cash processes to drive efficiency and scalability • Partner with sales, finance, and operations teams to support project execution across the lead-to-cash lifecycle • Assist with documenting current‑state and future‑state processes, business requirements, and improvement opportunities • Support project planning, coordination, and execution activities for process and system initiatives • Regulatory & Compliance Support: • Support project planning, coordination, and execution activities for process and system initiatives • Assist regulatory and compliance teams with process updates, documentation, and implementation of required changes • Support internal and external audits, including preparation activities and remediation of findings • Procurement & Supplier Support: • Support procurement initiatives by helping evaluate process impacts related to supplier selection, onboarding, and performance • Assist in maintaining effective supplier relationships that support quality, cost, and reliability objectives • Collaborate cross-functionally to strengthen supply chain processes and governance • Quality Management: • Support the development and execution of quality management and continuous improvement initiatives • Participate in audits, inspections, and root-cause analysis activities to help identify and address quality gaps • Collaborate with engineering, product, and operations teams to support resolution of quality-related issues • Assist with tracking and managing quality issues, complaints, and corrective actions • Business & Stakeholder Engagement: • Support communication and coordination across supply chain, digital, and business teams to enable smooth transitions • Engage with stakeholders to help align process improvements and project outcomes with business objectives • Contribute ideas to improve processes, governance, and ways of working across the connected devices ecosystem • Training & Change Enablement: • Support the development and delivery of training and enablement materials related to new or improved processes • Assist with change management activities to promote adoption of process improvements • Help foster a culture of continuous improvement, standardization, and quality awareness Requirements • Bachelor’s degree and 5 years of relevant experience or 9 years combined education and equivalent business analyst or business-related experience • 3 years proven experience in analyzing and optimizing business processes • Excellent analytical, investigation, and problem-solving skills • Strong communication interpersonal skills and project management skills – the ability to work collaboratively and deliver effectively with cross-functional teams • No immigration sponsorship available for this position. Nice-to-haves • 3 years of SAP experience (preferably with Ecolab) • Exposure to Lean, Six Sigma, or other quality improvement methodologies • Proficient with Microsoft Office Suite software (Excel, Word, and Outlook) • Ability to work independently in a fast-paced environment • Ability to adapt to changing priorities and manage multiple tasks effectively • Critical attention to detail and highly dependable • Ability to prioritize workflow while utilizing strong time management skills • Ability to handle multiple tasks at once