Sr. Principal, Technology Operations - Governance & Reporting

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!LifeStance Health ValuesBelonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose.BenefitsAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.Role OverviewThe Director of Technology Operations leads the systems, governance, and operational rigor that enable technology teams to deliver reliably, transparently, and in alignment with strategic and financial priorities. This role is responsible for establishing governance, performance measurement, cost transparency, and operational rigor across the technology organization.This leader oversees operational governance, financial alignment, platform visibility, and vendor engagement to ensure the technology organization runs with clarity, accountability, and measurable outcomes.This is a highly collaborative role designed for a systems thinker who thrives on bringing structure to complexity, enabling teams to deliver value efficiently while improving overall technology operations.COMPENSATION: $114,000 - $139,000/annually in addition to a competitive bonus planResponsibilitiesLead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scopedEstablish and operate a centralized command center for technology operationsEnsure demand is evaluated based on business value, risk, and capacity, separating signal from noisePrepare decision-ready materials that connect strategy, delivery, and financial impactDefine standards for vendor and partner engagement across the technology organizationEstablish operational frameworks that create clarity around ownership, decision-making, and execution accountabilityLead creation and tracking of technology KPIs, including delivery performance, platform reliability, and operational efficiencyDevelop and maintain platform health metrics that provide visibility into system stability, performance, and riskDrive technology cost transparency, ensuring leadership understands where investments are allocated across platforms, products, and initiativesOwn financial governance for technology, including budget tracking, forecasting support, and cost control mechanismsDevelop and maintain platform health metrics that provide visibility into system stability, performance, and riskEstablish operational performance metrics to assess team throughput, predictability, and execution effectivenessOversee vendor management operations, including tracking of external technology spendPartner with Procurement, Finance, and Technology leaders to ensure vendor investments are cost-effective and aligned to strategic prioritiesProvide structured meeting facilitation and operational support for key technology leadership forums (e.g., planning reviews, governance councils, operational reviews)Design and run structured sessions that drive decisions, accountability, and follow-throughServe as a connective partner across Technology, Product, Finance, and Operations to ensure alignment and execution disciplineQualifications8–10+ years of experience in technology operations, technical program management, or engineering operationsExperience leading operational governance, KPI frameworks, and performance reporting within a technology organizationStrong background in technology financial management, budgeting support, or cost transparency initiativesProven success driving process improvement and operating model maturityExperience managing or governing vendor relationships and external technology spendExcellent facilitation, communication, and executive presentation skillsAbility to operate at both strategic and operational levels, translating leadership goals into measurable systemsExcellent communication skills, with the ability to translate delivery complexity into clear insightsPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote#LI-BA1LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

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