Sr. Manager, U.S. SME Tele Sales Marketing & Enablement
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together
Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME - Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.
The Tele Sales Marketing & Enablement team is part of the Managed Marketing Prospect organization in GCS. This team is focused on delivering essential value to US SME Prospects and Customer-Facing Colleagues through best-in-class B2B marketing.
The Sr. Manager, US SME Tele Sales Marketer will be responsible for overseeing the planning, execution, and optimization of all Tele Sales marketing campaigns, ensuring they are delivered on time and meet the desired objectives by setting clear project goals, and providing guidance and support to team members. They will also lead channel innovation for Tele Sales teams with a focus on enabling Sales tools to elevate Marketing strategies for Tele Sales.
The candidate will require the ability to operate in a highly matrixed environment, learn complex internal American Express systems/processes, collaborate across teams, influence across all levels of leadership and successfully manage many projects and deadlines at an incredibly fast pace.
Minimum Qualifications:
Workflow Development : Design and implement standardized workflows and processes to optimize team efficiency, organization and structure. Workflows should identify key connection points (MCR, ONE.force, GWS, MET Tool, RBST Requirements, SBS Application, etc.) to ensure seamless & flawless E2E offer and content campaign execution.
Project Planning and Execution : Develop detailed project plans and timelines for all marketing campaigns taking into account dependencies, milestones and deadlines.
Documentation & Reporting : Establish robust documentation practices to capture project details, decisions, and action items. Generate regular reports on project status & campaign execution milestone tracking. Identify opportunities for optimization and make process improvement recommendations for future campaigns.
Team Management : Lead and manage a team of three Marketing Campaign Execution Analysts, providing guidance, coaching, and support. Delegate tasks effectively, set clear expectations, and monitor progress to ensure deadlines are met. Identify any resource/system gaps and take proactive measures to address them.
Quality Control : Ensure all marketing campaigns meet high-quality standards and adhere to requirement guidelines.
Process Improvement: Conduct regular reviews and audits to identify areas for improvement and optimization. Assess current team processes, identify areas for improvement and implement strategies to enhance organization, efficiency and visibility of work to leadership.
Cross-Functional Collaboration : Facilitate cross-functional collaboration and communication to enhance teamwork and synergy.
Risk Management : Anticipate and mitigate potential risks and issues that may impact campaign execution or results. Develop contingency plans and communicate effectively with leaders, teammates and stakeholders to minimize disruptions.
Marketing Strategy Enablement : Enable Field Tech Investments & Critical Selling Tools (e.g. Outreach, ONE.force) to elevate marketing strategies that drive sales efficiencies, increase contact rate and shorten the sales cycle.
Minimum Qualifications:
At least 5 years of marketing experience
Bachelor's degree in business, marketing preferred (or equivalent)
Extremely detail oriented and able to handle multiple projects and tasks in a fast-paced environment
Creative, goal-oriented professional with a proven track record for driving innovation and setting effective plans to achieve targets.
Experience in project management with the ability to juggle many deadlines & work streams preferred
Collaborative self-starter with strong problem-solving skills
Strong written and verbal communication skills
Customer-focused mindset; excited and passionate about creating a great sales experience
Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their best.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together
Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME - Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.
The Tele Sales Marketing & Enablement team is part of the Managed Marketing Prospect organization in GCS. This team is focused on delivering essential value to US SME Prospects and Customer-Facing Colleagues through best-in-class B2B marketing.
The Sr. Manager, US SME Tele Sales Marketer will be responsible for overseeing the planning, execution, and optimization of all Tele Sales marketing campaigns, ensuring they are delivered on time and meet the desired objectives by setting clear project goals, and providing guidance and support to team members. They will also lead channel innovation for Tele Sales teams with a focus on enabling Sales tools to elevate Marketing strategies for Tele Sales.
The candidate will require the ability to operate in a highly matrixed environment, learn complex internal American Express systems/processes, collaborate across teams, influence across all levels of leadership and successfully manage many projects and deadlines at an incredibly fast pace.
Minimum Qualifications:
Workflow Development : Design and implement standardized workflows and processes to optimize team efficiency, organization and structure. Workflows should identify key connection points (MCR, ONE.force, GWS, MET Tool, RBST Requirements, SBS Application, etc.) to ensure seamless & flawless E2E offer and content campaign execution.
Project Planning and Execution : Develop detailed project plans and timelines for all marketing campaigns taking into account dependencies, milestones and deadlines.
Documentation & Reporting : Establish robust documentation practices to capture project details, decisions, and action items. Generate regular reports on project status & campaign execution milestone tracking. Identify opportunities for optimization and make process improvement recommendations for future campaigns.
Team Management : Lead and manage a team of three Marketing Campaign Execution Analysts, providing guidance, coaching, and support. Delegate tasks effectively, set clear expectations, and monitor progress to ensure deadlines are met. Identify any resource/system gaps and take proactive measures to address them.
Quality Control : Ensure all marketing campaigns meet high-quality standards and adhere to requirement guidelines.
Process Improvement: Conduct regular reviews and audits to identify areas for improvement and optimization. Assess current team processes, identify areas for improvement and implement strategies to enhance organization, efficiency and visibility of work to leadership.
Cross-Functional Collaboration : Facilitate cross-functional collaboration and communication to enhance teamwork and synergy.
Risk Management : Anticipate and mitigate potential risks and issues that may impact campaign execution or results. Develop contingency plans and communicate effectively with leaders, teammates and stakeholders to minimize disruptions.
Marketing Strategy Enablement : Enable Field Tech Investments & Critical Selling Tools (e.g. Outreach, ONE.force) to elevate marketing strategies that drive sales efficiencies, increase contact rate and shorten the sales cycle.
Minimum Qualifications:
At least 5 years of marketing experience
Bachelor's degree in business, marketing preferred (or equivalent)
Extremely detail oriented and able to handle multiple projects and tasks in a fast-paced environment
Creative, goal-oriented professional with a proven track record for driving innovation and setting effective plans to achieve targets.
Experience in project management with the ability to juggle many deadlines & work streams preferred
Collaborative self-starter with strong problem-solving skills
Strong written and verbal communication skills
Customer-focused mindset; excited and passionate about creating a great sales experience
Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their best.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now