Sr. Manager, HR Operations

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.Learn more or request a demo at opengov.comJob SummaryWe're on the lookout for an experienced HR Operations Manager to join our People Team. You'll need to be a great people leader and someone who loves optimizing processes. This role is critical in ensuring seamless execution across various HR operational functions including systems support, data audits, onboarding and offboarding, compliance, requisition, and offer support. The ideal candidate is organized, data-savvy, and thrives on improving processes that directly enhance the employee and candidate experience. You'll be the operational backbone of key People and Talent workflows, ensuring accuracy, efficiency, and stakeholder alignment.ResponsibilitiesManage and optimize Jira workflows to track employee lifecycle processes and HR service requests.Oversee and enhance the HR chatbot experience to deliver real-time employee support and guidance.Conduct recurring HR data audits to ensure system accuracy, compliance, and data hygiene.Own and occasionally facilitate day 1 new hire orientation, ensuring a consistent, engaging experience for all new team members.Drive operational components of onboarding and offboarding, including task coordination, documentation, and compliance.Coordinate and track immigration cases in partnership with external counsel as well as advise leaders on ad hoc visa questions.Manage the background check process with vendors and resolve discrepancies proactively.Support offer creation and requisition approvals, ensuring alignment with internal policies and approval structures.Act as the finance liaison for open roles, ensuring headcount alignment and financial reporting accuracy.Deliver Talent Acquisition (TA) operations reporting, including dashboards and intelligence insights.Maintain and update process documentation and standard operating procedures (SOPs) for all owned workflowsRequirements and Preferred Experience5+ years of experience in HR operations or people-related program management roles.Background in supporting TA operations and reporting.Demonstrated ability to leverage AI and analytics tools like Excel, Looker, or similar platforms.Experience with process mapping and continuous improvement initiatives.Deep familiarity with HR systems (e.g., Workday, Ashby) and workflow tools like Jira.Extensive knowledge of Workday is a must.Experience conducting HR audits and working with confidential employee data.Exceptional attention to detail and operational rigor.Strong verbal and written communication skills.Experience collaborating cross-functionally, especially with Finance, Legal, and IT.PreferredBachelor’s degree preferred.Experience managing or integrating chatbot systems for HR support.Knowledge of immigration processes and compliance.Google Suite$180k - $240kOn target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.Why OpenGov?A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.Opportunity to InnovateThe next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.A Team of Passionate, Driven PeopleThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.A Place to Make Your MarkWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.Benefits That Work for YouEnjoy an award-winning workplace with the benefits to match, including:Comprehensive healthcare options for individuals and families.Flexible vacation policy and paid company holidays401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributionsProfessional development and growth opportunitiesA collaborative office environment with weekly catered lunches

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