Sr. Manager, Digital and Scale Programs

Job Description About GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. LocationsIn this role you can work from Remote, United States OverviewThe Senior Manager, Digital and Scale Programs at GitHub is a leadership role that is responsible for owning the strategy and execution of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, supporting our global audience. As a people leader, this individual will coach a team of program leads to create and implement a customer-centric campaign brief process, ensuring scalable, data-driven, post-sale digital campaigns to drive successful customer outcomes. They will establish standard processes for the team to analyze and report on campaign performance, with a focus on proactive problem-solving, strategic alignment, and measurable cross-functional impact. Key responsibilities include driving adoption, retention and expansion campaigns, such that all customers have the right enablement engagement and expertise via digital, scale and self-service channels. By integrating content and operations programs, this role enhances customer engagement and enablement, driving continuous growth and success at scale. ResponsibilitiesProject & Program Management: Oversee a portfolio of full lifecycle of digital and scale programs, ensuring effective execution through cross-functional collaboration and resource optimization. Drive alignment by integrating stakeholder feedback, defining KPIs, and refining processes to enhance efficiency. Develop and implement a global Scaled Customer Success strategy that aligns with company goals and customer needs. Lead content and operations programs that enhance customer engagement, and enablement, ensuring they scale effectively to meet evolving business objectives.Driving Business Impact & Continuous Improvement: Design AI-powered digital and scale programs that enhance customer success through automation, self-service, and community-driven models. Establish data-driven frameworks to assess engagement and adoption, iterating based on insights. Leverage analytics and automation to streamline workflows, track success, and drive continuous improvements in engagement, retention, and risk mitigation.Team Leadership & Talent Development: Own the recruitment, development, and proactive performance management of a high-performing team to ensure impactful digital and scale programs. Create and maintain a team-based culture focused on customer outcomes while navigating constant change, foster innovation and an openness to quickly experiment and learn from failure, and mentor and grow your team.Stakeholder Engagement (Internal & External): Develop and execute cross-functional plans that align with business goals and successful customer outcomes. Foster collaboration across internal teams and external communities while influencing senior leaders and cross-functional partners. Enhance cross-functional coordination with Customer Success, Operations, Marketing, Product, and Sales through clear communication, delivering to improve the customer journey and minimize friction points.Thought Leadership & Innovation: Drive a culture of innovation, incorporating AI capabilities within all digital and scale programs. Deeply understand our customers’ needs by being customer 0 of GitHub platform features, expanding our resources for digital engagement, automation, and self-service capabilities.Drive a culture of continuous learning by mentoring teams and sharing best practices. Stay ahead of industry trends, integrating emerging tools and methodologies to optimize customer outcomes and shape GitHub’s broader Customer Success and Experience strategy. QualificationsRequired Qualifications:7+ years experience in program management, product management, project management, customer success, or a related fieldOR Bachelor's Degree in a related field AND 5+ years experience in program management, product management, project management, customer success, or a related fieldOR equivalent experience1+ years of post-sales people leadership experience, managing digital & scaled customer programs in a B2B SaaS company Demonstrated knowledge and expertise in customer engagement and communication platforms uniquely aligned with Digital and Scale program execution (example: CSPs, Emails tools, CDP etc)Demonstrated knowledge and expertise in analytics tools, such as PowerBI, Azure Analytics Services, and others, uniquely aligned with driving data-driven decision-making and prioritizing high-impact initiatives.Preferred Qualifications:Strong collaborative mindset with the ability to influence and drive innovation across cross-functional teams in a fast-paced B2B SaaS environment.Experience in the software development or DevOps domains, with expertise in designing and implementing scalable processes and leveraging automation tools to optimize customer success operations.Proven leadership in talent development, performance management, and emotional intelligence, focused on fostering innovation and operational excellence.In-depth knowledge of digital customer journey frameworks, segmentation strategies, and lifecycle automation to scale customer success programs.Extensive executive stakeholder management experience, with a strong executive presence and the ability to influence key decisions. Compensation RangeThe base salary range for this job is USD $96,400.00 - USD $255,700.00 /Yr.These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
GitHub valuesCustomer-obsessedShip to learnGrowth mindsetOwn the outcomeBetter togetherDiverse and inclusiveManager fundamentalsModelCoachCareLeadership principlesCreate clarityGenerate energyDeliver successWho We AreGitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together. EEO StatementGitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

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