Sr. Manager Customer Value Creation, NA
About the position
At eBay, we're more than a global commerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Responsibilities
• Develop and implement a global strategy to deliver unmatched value to eBay's buyers and sellers.
,
• Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers.
,
• Collaborate with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences.
,
• Serve as the voice of our customers and sellers, integrating their needs into strategic decisions.
,
• Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction.
,
• Lead and mentor a high-performing team passionate about customer value creation and seller growth.
,
• Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives.
Requirements
• Over 5 years of experience in commercial sales, business development, or account management.
,
• More than 5 years of leadership experience managing large high-performing teams.
,
• Proven track record in driving customer-centric and seller growth initiatives with measurable impact.
,
• Strong analytical skills to guide strategy and decision-making using data.
,
• Outstanding communication and leadership skills, capable of influencing at all levels.
,
• Experience working across multiple geographies and functions, with a global perspective.
,
• Extensive experience at eBay or another marketplace platform is preferred, and a deep understanding of commerce is required.
Nice-to-haves
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Benefits
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Apply Now
At eBay, we're more than a global commerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Responsibilities
• Develop and implement a global strategy to deliver unmatched value to eBay's buyers and sellers.
,
• Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers.
,
• Collaborate with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences.
,
• Serve as the voice of our customers and sellers, integrating their needs into strategic decisions.
,
• Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction.
,
• Lead and mentor a high-performing team passionate about customer value creation and seller growth.
,
• Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives.
Requirements
• Over 5 years of experience in commercial sales, business development, or account management.
,
• More than 5 years of leadership experience managing large high-performing teams.
,
• Proven track record in driving customer-centric and seller growth initiatives with measurable impact.
,
• Strong analytical skills to guide strategy and decision-making using data.
,
• Outstanding communication and leadership skills, capable of influencing at all levels.
,
• Experience working across multiple geographies and functions, with a global perspective.
,
• Extensive experience at eBay or another marketplace platform is preferred, and a deep understanding of commerce is required.
Nice-to-haves
undefined
Benefits
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Apply Now