Sr Manager, Client Payroll Processing - Remote

Overview This role supports clients with expense management services, helping them streamline processes, reduce relocation costs, and improve efficiency. The position involves assessing client needs, configuring systems, and integrating expense management tools with online platforms. It also provides expertise in payroll and tax-related processes, including year-end gross-ups, while ensuring accurate and timely client deliverables. The role partners closely with global teams, supports client presentations, and serves as a backup to the Director of Expense Management. Responsibilities • Manage and develop U.S.-based payroll gross-up specialists • Coordinate gross-ups and ensure alignment with client payroll schedules • Stay up to date on tax and relocation industry changes • Identify opportunities to improve cost, efficiency, and service • Lead client meetings, presentations, and training sessions • Oversee payroll processing and proactively manage client expectations • Define reporting needs, partner with IT, and support reporting enhancements • Serve as liaison with internal IT for troubleshooting and improvements • Provide expense-related reports to clients as requested Qualifications • Bachelor’s degree or 4–6 years of equivalent experience • 4+ years in the relocation industry, with experience in expense management and/or U.S. tax/gross-ups • Knowledge of finance, accounting, and expense/travel management • Strong skills in Microsoft Office and financial modeling • Ability to explain technical concepts clearly to non-technical audiences • Excellent analytical, problem-solving, project management, and communication skills • Strong presentation skills and professional presence • High attention to detail with an innovative mindset About About CapRelo CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place. Benefits • In addition to comprehensive medical, dental, and vision insurance, CapRelo offers: • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k) • Recruitment and customer referral bonuses • Company-paid life insurance and accidental death benefits • Voluntary protection programs for employees and their families • Service recognition programs • Safety & performance bonuses • Tuition reimbursement and student loan repayment assistance • Discounted membership @ Gold’s Gyms (corporate locations) nationwide • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families • Medical and Dependent Care Flexible Spending Accounts (FSAs) • Health Savings Account (HSA) with employer matching contribution ​Equal Opportunity/Affirmative Action Employer Apply tot his job